Technical Operations & AI Automation Engineer - (India/Remote)

• Our Growth Story: Peakflo is backed by top-tier global accelerators and investors. We are proud alumni of the prestigious Y-Combinator (W22) and the Google AI Accelerator. Our momentum and impact have been recognized globally by top tech and finance publications:
• TechCrunch Exclusive: Peakflo’s bid to build business payments for Southeast Asia attracts capital, customers
• PYMNTS: Peakflo Raises $4.1M in Seed Funding to streamline vendor payments
• Grit Daily: Latest Feature on Peakflo's Innovations

Our Culture : We believe in building a vibrant, high-performance culture that rewards curiosity, ownership, and innovation. Our team spans the globe, and we love coming together to solve hard problems and celebrate our wins. Most importantly, we have begun building an environment that provides the support and mentorship needed to succeed, learn, and grow. ❤️

• L2 Investigation & Incident Response
• Own escalated production issues – database anomalies, failed transactions, data corruption, ghost records
• Deep-dive PostgreSQL/MongoDB query analysis: explain plans, slow query logs, lock contention, index misuse
• Triage and resolve payment failures across Southeast Asian rails, PSP integrations, and reconciliation gaps
• Lead complex data migrations: schema changes, multi-tenant data moves, backfills with zero data loss
• Write post-mortems and build runbooks so the same issue never costs us twice
• AI-Powered Automation
• Build internal AI agents and tools that automate repetitive investigation and support workflows
• Deploy LLM-powered diagnostics: log summarization, anomaly detection, automated root cause drafts
• Instrument production systems with observability tooling (Langfuse, OpenLLMetry, or equivalent) to proactively catch issues before they escalate
• Identify any task you've done manually more than twice — then automate it out of existence
• Platform & Developer Tooling
• Build and maintain CLI tools, internal dashboards, and scripts that help the engineering team ship faster
• Manage CI/CD pipelines and deployment workflows; keep staging and production tightly aligned
• Contribute to GCP infrastructure upkeep: IAM, secret management, container deployments via Docker/K8s
• Partner with core engineering on ERP integrations (NetSuite, Xero) and payment provider onboarding