IT Operations Engineer

We're hiring our first IT Operations Engineer to own the systems and workflows our employees rely on. You'll shape how IT operates at Blacksmith, from onboarding and device management to identity, access and day-to-day support.

This is a hands-on role with broad ownership. You'll solve problems for teammates, automate recurring work, and build processes that scale with the company. You'll also partner with security and engineering to keep our devices, accounts and internal tools secure.

• Own onboarding, role changes and offboarding end to end, including device procurement, setup and recovery, account provisioning and timely access removal.
• Resolve employee issues across hardware, software, networking and accounts, and turn recurring problems into reliable, self-service or automated workflows.
• Operate and improve identity and access management, ensuring employees have the access they need and nothing more.