End User Compute Engineer (Citrix & Azure Virtual Desktop )

• Three to five years of experience in End User Computing, virtual desktop infrastructure, or related infrastructure engineering roles.
• Proven ability to troubleshoot complex desktop, application, identity, networking, storage, and infrastructure issues.
• Experience supporting Microsoft Azure and Microsoft 365 environments.
• Experience working within a managed services provider (MSP), managed services, or multi-customer environment is highly regarded.
• A bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline is desirable.
• Microsoft or Citrix certifications are advantageous, including Azure Administrator Associate, Azure Virtual Desktop, Microsoft 365, Endpoint Administrator, and Citrix Certified Associate or Professional certifications. Equivalent industry experience will also be considered.

• Hands-on experience supporting production Citrix Virtual Apps and Desktops (CVAD) and Citrix DaaS environments.
• Strong knowledge of Citrix Workspace, StoreFront, Delivery Controllers, Machine Catalogs, Delivery Groups, Citrix policies, and Citrix Profile Management.
• Familiarity with Citrix Gateway and Citrix ADC/NetScaler is advantageous.

• Strong experience implementing and supporting Azure Virtual Desktop environments, including host pools, session hosts, application groups, RemoteApp, and FSLogix.
• Solid understanding of Microsoft Azure virtual machines, storage, networking, Azure Monitor, and Log Analytics.
• Experience with Azure networking, including virtual networks, subnets, routing, DNS, and connectivity.
• Knowledge of Azure Files, Azure NetApp Files, or similar storage solutions for user profiles and application data.

• Strong knowledge of Windows 10 and Windows 11 enterprise environments, along with Windows desktop and server operating systems.
• Experience with Microsoft Intune, Microsoft Endpoint Manager, Windows Autopilot, Group Policy, and application deployment.
• Proficiency in Microsoft Entra ID, Active Directory, Microsoft 365, Microsoft Teams, OneDrive, and SharePoint.
• Understanding of identity security, including Multi-Factor Authentication, Conditional Access, role-based access control, and least-privilege access models.

• Knowledge of DNS, DHCP, TCP/IP networking, VPNs, remote access technologies, and Remote Desktop Services.
• Experience with PowerShell scripting and automation to improve deployment, maintenance, and operational efficiency.
• Familiarity with application packaging, deployment, monitoring, and performance management tools.
• Knowledge of VMware or Hyper-V is an advantage.

• Strong analytical, problem-solving, and root cause analysis skills.
• Excellent written and verbal communication skills, with the ability to engage confidently with customers and technical stakeholders.
• A structured, detail-oriented approach to troubleshooting and technical documentation.
• Ability to manage competing priorities across multiple customers and projects.
• A proactive mindset focused on identifying risks, optimising performance, and driving continuous improvement.
• Strong ownership of incidents and technical outcomes, with the ability to work independently and collaborate effectively across technical teams.

• Design, implement, configure, and maintain Citrix Virtual Apps and Desktops and Citrix DaaS environments.
• Manage Citrix Delivery Controllers, StoreFront, Workspace, Cloud Connectors, Machine Catalogs, Delivery Groups, and application publishing.
• Configure Citrix policies, authentication, user sessions, and access controls.
• Support Citrix Gateway and Citrix ADC/NetScaler environments where required.
• Monitor system availability, capacity, and performance while troubleshooting application delivery and user experience issues.
• Maintain and optimise Citrix image management and deployment processes.

• Design, deploy, and manage Azure Virtual Desktop environments in Microsoft Azure.
• Configure and maintain host pools, session hosts, application groups, workspaces, and pooled or personal desktop environments.
• Manage session host scaling, capacity, and performance.
• Configure and maintain FSLogix profiles and profile containers.
• Build and maintain standardised Windows desktop and application images.
• Manage application deployment and publishing across AVD environments.
• Configure Azure networking and support identity integration with Microsoft Entra ID and Active Directory.
• Monitor utilisation, infrastructure performance, and user experience to maintain reliable virtual desktop services.

• Support enterprise Windows 10 and Windows 11 desktop environments.
• Manage endpoint configurations and policies through Microsoft Intune and Microsoft Endpoint Manager.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
• Configure and maintain Group Policy, security policies, and endpoint settings.
• Manage application packaging, deployment, and lifecycle activities.
• Support device enrolment, compliance, and configuration policies.
• Assist with Windows Autopilot deployments and modern endpoint management initiatives.
• Troubleshoot complex desktop, application, and user profile issues.

• Support Azure infrastructure underpinning end-user computing and virtual desktop environments.
• Manage Azure virtual machines, storage, networking, and related resources.
• Configure and troubleshoot Microsoft Entra ID, Active Directory, and hybrid identity environments.
• Support Multi-Factor Authentication, Conditional Access, and other identity security controls.
• Assist with role-based access control and least-privilege access implementation.
• Support Azure Files, Azure NetApp Files, and other storage platforms used for user profiles and application data.

• Monitor Citrix and AVD environments to identify performance bottlenecks and recurring issues.
• Analyse CPU, memory, storage, network, and session performance to improve system reliability.
• Optimise user login times, application launch times, and the overall end-user experience.
• Assess infrastructure utilisation and recommend appropriate capacity and scaling improvements.
• Identify opportunities to reduce Azure consumption and improve cloud cost efficiency.
• Implement automation to streamline deployment, maintenance, and operational processes.

• Provide Level 2 and Level 3 technical support for complex EUC, Citrix, and AVD incidents.
• Investigate and resolve issues across desktop, application, networking, authentication, storage, and infrastructure layers.
• Conduct root cause analysis for recurring incidents and major technical problems.
• Engage Microsoft, Citrix, and other vendors for escalated technical issues where appropriate.
• Collaborate with service desk, infrastructure, cloud, and engineering teams to resolve customer issues.
• Provide technical guidance and mentoring to junior engineers.

• Contribute to Citrix, AVD, and end-user computing migration and transformation projects.
• Participate in discovery, technical assessment, and solution design activities.
• Support migrations from traditional Remote Desktop Services or existing Citrix environments to Azure Virtual Desktop.
• Assist with application migration, testing, and remediation.
• Develop technical implementation plans and migration documentation.
• Communicate technical concepts and recommendations clearly to customers and internal stakeholders.
• Contribute to project meetings and technical workshops.

• Maintain accurate technical documentation for customer environments.
• Create and update architecture diagrams, configuration records, and operational procedures.
• Develop troubleshooting guides and knowledge base articles.
• Document technical changes in accordance with established change management processes.
• Maintain accurate asset, configuration, and environment information in relevant systems.
• Identify opportunities to improve security, reliability, scalability, automation, and operational efficiency.

How we take care of our team

💰 Get paid in Australian Dollars

🏥 Medical insurance from day one for you + spouse (or parents if unmarried)

🩺 Generous OPD coverage from doctor visits to all your medical needs

🏡 Home office setup allowance to build your ideal workspace

🌐 Internet allowance to keep you connected

💪 Gym & wellness allowance to stay fit and balanced

🎉 Work hard, play hard – regular team events & engagement activities

🧠 Diji Assist – Mental health & counseling support when you need it

📚 We invest in you – reimbursement for industry certifications

🗣️ Open-door culture – your ideas and feedback always matter

🌍 Flexible work – home or office, wherever you do your best work

🏆 Rewards & recognition that actually recognize you

🥳 Great christmas & financial year-end parties to unwind with your loved ones

By applying for this role, your contact details will be securely stored in our candidate database. If you're not selected for this role, our Talent Acquisition Team may contact you regarding future opportunities that match your profile.Additionally, your email address will be automatically subscribed to our monthly newsletter, as well as special announcements such as upcoming webinars and events that we host. You may unsubscribe from these communications at any time by clicking the Unsubscribe link at the bottom of any of our emails.

You will be working with an established technology services partner that delivers enterprise IT infrastructure, cloud solutions, and end-user computing services to a diverse customer base. The organisation focuses on providing secure, scalable, and high-performing technology environments while helping customers modernise their IT infrastructure and improve the digital workplace experience.

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