Dijital Team, Colombo
We are seeking experienced L2 Service Desk Engineers to provide technical support across diverse customer environments for an established Australian technology and managed services provider.
In this role, you will take ownership of Level 2 incidents and service requests, troubleshoot complex technical issues, respond to critical outages, and ensure outstanding tickets are progressed effectively. You will work independently, applying your technical expertise and sound judgement to investigate issues beyond first-line support.
This is an opportunity to work across a broad technology landscape, including Microsoft 365, Windows Server, cloud infrastructure, networking, identity management and security services.
How we take care of our team
💰 Get paid in Australian Dollars
🏥 Medical insurance from day one for you + spouse (or parents if unmarried)
🩺 Generous OPD coverage from doctor visits to all your medical needs
🏡 Home office setup allowance to build your ideal workspace
🌐 Internet allowance to keep you connected
💪 Gym & wellness allowance to stay fit and balanced
🎉 Work hard, play hard – regular team events & engagement activities
🧠 Diji Assist – Mental health & counseling support when you need it
📚 We invest in you – reimbursement for industry certifications
🗣️ Open-door culture – your ideas and feedback always matter
🌍 Flexible work – home or office, wherever you do your best work
🏆 Rewards & recognition that actually recognize you
🥳 Great christmas & financial year-end parties to unwind with your loved ones
You will be working with an established Australian-owned business technology and managed services provider supporting organisations across multiple states.
The organisation delivers a comprehensive range of technology solutions, including managed IT services, infrastructure and networking, cloud solutions, cybersecurity and unified communications.
Its workplace culture is built around trust, respect and collaboration, with a strong focus on employee development, innovation and recognising individual contributions. The organisation is guided by four core values: People, Innovation, Integrity and Customer.
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