Product Manager, Digital Banking (18 Month Contract)

Accountability

• As part of a team, responsible for: customer service experience in online/mobile channels; strategy and roadmaps for service functionality in all channels, including business cases and other justification
• Day-to-day support of online and mobile channels, including monitoring and ensuring uptime and performance
• Drive and manage projects end to end
• Assist in making support decisions for digital channels, i.e., browser support, mobile device/OS support
• Maintaining awareness of industry developments and competitor offerings Vendor management, especially core technology providers
• Ensure compliance with regulatory, legal requirements
• Play a leadership role in the Scrum team to ensure that capabilities are in-scope, on-time and of high quality
• Translate directives and customer needs into backlog items. Serve as the primary source of external information for the Scrum teams, offering clear definitions of the targeted capability, the intended value to the customer and functional/non-functional requirements.
• Assist in the development of product roadmaps. Author, refine and approve backlog items with clearly articulated acceptance criteria.
• Manage and prioritize backlog contents, ensuring sufficient depth of groomed items for development consumption and commitment.

Read the job posting on the EQ Bank | Canada's Challenger Bank site

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