Product Owner
Keyloop, Ho Chi Minh City
The role
As a Product Owner, you will own the team backlog for one product area within our Fusion platform. You’ll work with Product Managers, Engineering, UX/UI, and customers to define what we build and ensure it delivers real value. A key part of this role is using AI tools like Claude, ChatGPT, and internal LLMs to drive efficiency across the product lifecycle. You’ll be based in Ho Chi Minh City and work hybrid, 2-3 days per week from our office, collaborating with global teams across the UK, Europe, and APAC.
What you will do
- Experience-First & Customer Voice
Collect and synthesize customer feedback via surveys, Customer Voices, workshops, and interviews.
Use AI tools like Claude to cluster themes, summarize insights, and draft persona narratives faster.
Represent the voice of the customer in engineering discussions, backed by data and AI-assisted analysis of support tickets, usage data, and feedback.