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The role
With multiple awards to our name, Larian Studios has proven that we’re dedicated to delivering high-quality role-playing games As we move on to new projects, the studio that brought you Baldur’s Gate 3 & Divinity: Original Sin 2 is looking for an IT Infrastructure Support Lead to join the team and help us in crafting the high calibre games our fans have come to expect.
What you will do
- Lead and manage a team of Infrastructure Support Engineers, including performance reviews and career development
- Coordinate the daily support workload, setting priorities and assigning work across the team
- Make sure tickets and requests are correctly logged, categorised, prioritised, and assigned
What you need
- Experience leading and managing an IT support team, including setting priorities, coordinating workloads, and supporting team development
- Strong understanding of IT service management processes, including ticket ownership, prioritisation, escalation, incident management, request management, and service quality
- Hands-on experience administering Microsoft Active Directory, including user accounts, groups, permissions, and Group Policy
- Proficiency administering Google Workspace, including user accounts, groups, access, and core services
- Familiarity with Microsoft Intune or a similar endpoint management platform, including device management and application deployment
- A track record of coordinating user onboarding, offboarding, and IT equipment deployment
- Background managing IT asset inventories and software licence records
- Working knowledge of infrastructure operations, including monitoring, backups, disaster recovery, and change management
- Good understanding of IT security standards and best practices
- Strong organisational skills and the ability to manage multiple priorities
- Strong written and verbal communication skills, with the ability to explain technical information clearly to technical and non-technical users
- Flexibility to work outside normal working hours when required for planned infrastructure upgrades or migrations
Nice to have
- Exposure to infrastructure monitoring platforms
- A track record of supporting teams across multiple international locations and time zones
- Experience supporting Perforce Helix Core and P4V
- Familiarity with enterprise backup platforms
- Comfort using PowerShell or other scripting tools to automate support and administrative tasks
- Background in large-scale migration projects and operating system upgrades
- Working knowledge of Windows, Linux, and macOS environments
Pay and benefits
- An international team of over 600 employees spread across 7 studios around the world, each of which have their own unique qualities, and maintain a small-studio feel
- An open, collaborative environment where ideas are welcome and encouraged
- A managerial team consisting of highly experienced game developers at the top of their fields
- Sharing hobbies and passions with like-minded colleagues
- Inclusive environment with many activities organized by the studios or the employees
- Commitment to making the best game possible for the fans, including listening to community feedback
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Source: the Larian Studios Lever job board. We last checked this job 4 h ago. We first saw it 6 days ago. A job on a job board does not always mean that the team interviews people now. We found this job board in a public list. We did not yet compare it with the careers page of the company.
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