Senior Network Operations Engineer

The role

The Senior Network Operations Engineer is responsible for the deployment, operations, and continuous improvement of Megaport’s global network infrastructure. This role plays a critical part in building, expanding, and maintaining highly scalable, reliable, and resilient network services that customers depend on.

Working closely with Network Architects, Infrastructure, and Customer Support teams, you will contribute to expanding the global network footprint, increasing capacity, and ensuring operational excellence across the infrastructure.

This role requires strong expertise in large-scale network deployments, network operations, and troubleshooting, with a focus on automation, performance optimisation, and customer experience.

What you will do

Design, analyse, test, and deploy new network sites and infrastructure.
Plan and execute network deployments and upgrades.
Plan and execute data centre onboarding, PoP deployments, and network equipment installations.
Configure and deploy enterprise networking equipment (Cisco and Juniper) via secure remote methods.
Design, implement, and test Cloud On-Ramp connectivity with providers such as AWS, Azure, and Oracle.
Design, implement, and validate global network circuits.
Operate and maintain the next-generation global network infrastructure.
Provide Level 3 escalation support for major network incidents and customer-impacting issues.
Support Network Operations Centre (NOC) teams during incident mitigation and troubleshooting.
Identify the root causes of network issues and implement preventive measures.
Document operational procedures and completed work in internal systems.
Actively monitor, plan and execute network capacity management initiatives.
Support network risk management and resilience improvements.
Identify opportunities to redesign the network to optimise performance, scalability, and cost efficiency.
Execute assigned procurement activities to ensure adherence to network design standards.
Perform carrier and vendor technical analysis.
Manage assigned network deployment and infrastructure projects end-to-end.
Coordinate with engineering, deployment, and operations teams to ensure successful delivery.
Provide regular reporting on network performance, deployments, and infrastructure growth.
Contribute to technical documentation, SOPs, and operational processes.
Provide mentorship and technical guidance to junior engineers and operations teams.
Contribute to the development of training materials for Network Operations staff.
Act as a senior technical escalation point for complex infrastructure issues.
Work closely with other departments across Megaport (e.g., Network/Infrastructure, Engineering, Procurement/Suppliers as relevant) to achieve shared business goals.
Enhance integration between Megaport teams to reduce resolution times, enhance accountability, and improve customer outcomes.
Advocate for the customer internally by turning feedback and recurring issues into clear, prioritised improvement initiatives.

Senior Network Operations Engineer

The role

Senior Network Operations Engineer

The role

What you will do

What you need

Our Team Culture

Team Fit

Working Conditions, Location and Hours

Pay and benefits

About Megaport

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