Director, Product Management for Customer Engagement Platform

Gen Digital Inc., USA - Mountain View, CA

The role

We are seeking an accomplished Director of Product Management to lead the Customer Engagement Platform (CEP) product organization at Gen Digital. CEP powers licensing, identity, and customer-facing experiences across Gen’s multi-brand portfolio, including Norton, Avast, LifeLock, AVG, Avira, and CCleaner, serving hundreds of millions of users worldwide.

All jobs

Director, Product Management for Customer Engagement Platform

Gen Digital Inc., USA - Mountain View, CA

Posted pay

$300K

a year

Compared with similar jobs

This base pay is above the median for director-level product management jobs in the Bay Area.

Median: $273K a year
Other jobs in the group: 132

We compare the middle of each posted range. This is base pay as posted. The group does not include this job.

Location: USA - Mountain View, CA
Work type: Hybrid
Level: Director+, manager
Experience: 12+ years
Posted: Sep 25, 2026
Last check: 4 h ago
Job type: Product management

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Gen Digital Inc.

Open tech jobs: 57
With posted pay: 39%
Median posted base: $185K–$210K

About Gen Digital Inc.: funding, hiring and pay

Gen Digital Inc.

About Gen Digital Inc.: funding, hiring and pay

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The role

What you will do

Define and communicate a multi-year product vision and roadmap for the Customer Engagement Platform, spanning licensing infrastructure, identity backend services, and the next-generation customer portal, while ensuring alignment with Gen’s commercial objectives across eCommerce, subscriptions, and renewals.
Lead, mentor, and grow a team of product managers by establishing strong product rituals, prioritization frameworks, and a culture of data-informed decision-making across both platform and consumer-facing workstreams.
Own the product roadmap for Gen’s licensing and entitlement infrastructure, including platform APIs, entitlement models, and licensing lifecycle management covering trial, activation, renewal, and transfer across diverse go-to-market motions, including direct and channel partnerships.
Drive the identity backend product roadmap, including authentication, account management, and single sign-on across Gen’s brand ecosystem, championing security-first design while delivering high-conversion, low-friction user experiences at global scale.
Lead the strategy for Gen’s next-generation customer portal, a unified and composable experience serving millions of subscribers, by prioritizing features that drive measurable outcomes in activation, cross-sell, upsell, and retention, while leveraging personalization infrastructure and in-product messaging to deliver contextually relevant experiences.
Partner closely with Engineering, Design, Finance, and Revenue Operations to align the platform roadmap with go-to-market strategy, pricing models, and customer acquisition and retention goals.
Serve as the primary product point of contact for CEP across eCommerce, payments, billing, and accounts leadership, navigating complex multi-brand and multi-region dependencies with strong stakeholder alignment.
Drive the adoption of AI and data-driven experimentation within the product development lifecycle to accelerate delivery velocity and strengthen product intelligence across the platform.
Lead talent management efforts, including recruitment, mentoring, performance management, and organizational development for a global, multicultural product team.
Partner closely with Legal, Compliance, and Security to ensure platform adherence to data privacy, licensing integrity, and regional regulatory requirements, including GDPR and applicable identity and consumer protection standards.
Represent the product function in cross-functional and executive forums, contributing to company-wide strategy and decision-making related to monetization, platform modernization, and the customer lifecycle.

Director, Product Management for Customer Engagement Platform

The role

Director, Product Management for Customer Engagement Platform

The role

What you will do

What you need

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