- Bachelor's degree in engineering with stream Electronics & Telecommunications.
Focus: Telco Services (IVR, USSD, SMS, Precall, Merchant IVR, M2M IVR Portal).
Key Responsibilities:-
*Assist in gathering basic business requirements for Telco services.
*Support documentation of functional specifications and user stories.
*Learn and contribute to the product life cycle of assigned services.
*Monitor the performance and health of live Telco services.
*Assist in the initial investigation of operational issues and incidents.
*Support creation and maintenance of operational documentation.
*Learn and utilize service monitoring tools and platforms.
*Participate in testing of new service features or deployments.
*Contribute to routine daily operations tasks.
*Collaborate with cross-functional teams (Engineering, QA, Support).
*Develop understanding of Telco protocols and service delivery.
*Enhance skills in data analysis, reporting, and troubleshooting.
Why join us?
- A collaborative output driven program that brings cohesiveness across businesses through technology
- Improve the average revenue per use by increasing the cross-sell opportunities
- A solid 360 feedback from your peer teams on your support of their goals
- Respect, that is earned, not demanded from your peers and manager