System Engineer, Fleet Support - Fully Remote USD - South America
Glacier, Remote Latin America based
The role
This role is fully remote for Latin America based candidates.
Fleet coverage (once fully onboarded): 2-10 pm Pacific Time
Onboarding (3 weeks): 10am-6pm PT
You will be joining an established, high-performing engineering team based in LATAM while collaborating closely with our US-based robotics and operations teams.
We are looking for a talented software engineer to join our 3-person LATAM Fleet SWE team to help Glacier scale by keeping all of our robots and edge devices operational. You will be responsible for doing root cause analysis on issues and resolve issues when possible. Additionally, you will build tooling to enable the field service team to better support the fleet and delight customers.
What you will do
- Respond to alerts generated by our system as well as issues raised by customers. You will be the primary software responder to issues and recommending solutions to the field service team.
- Monitor and tune the performance of deployed devices to maximize the robots impact.
- Support the deployment of new devices to our ever growing fleet.
- Build tooling to enable the field service team to handle more issues and respond quicker to problems.
What you need
- 3+ years of work experience on hardware or robotics projects or products.
- 3+ years of work experience with Python, Ubuntu/Linux, Git
- 2+ years working through the command line for both local and remote systems.
- English Fluency as you will be working with a US based team (B2 or higher)
Nice to have
- Networking debugging
- Embedded programming
- ElasticSearch
- React
- Django
- Structured Text
- Experience working with US companies or clients is a plus
Pay and benefits
- $3,000-$4,500 per month/depending on your experience and interview performance
- 15 Days Paid Time Off
- $500 for your remote set up + $100/mo for your wellness + $250/yr for trainings and certifications
Why Join Us?
- Mission-Driven Work – Be part of a company dedicated to sustainability and ending waste.
- Cross-Functional Impact – Work closely with product, engineering, field operations, and customer success to solve complex problems with meaningful outcomes.