Delivery Architect

ServiceRocket has this job in 1 other place

Remote (AU), Australia

The role

G'day!

We are ServiceRocket🚀, a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer.

Twenty years on and counting, we’ve got your back.

The Opportunity

Enterprises run on process, and the quality of those processes shows up everywhere: in customer outcomes, in how teams work, and in the service their own customers receive. Designing the right direction is only half the job. The value becomes real only when it is delivered well: on scope, on quality, and in a way that lasts.

What you need

Experience

8+ years of experience in technical consulting, solutions architecture, or delivery leadership (or 5 years with a Master's degree), with real delivery grounding.
A track record of shaping and directing complex, multi-workstream engagements, working closely with program management on plan and governance.
Experience guiding customers through significant technology and process change, including change-management strategy.
Experience mentoring consultants or architects, and knowing when to bring in deep specialists.
Experience delivering enterprise Atlassian solutions with security, access-control, and governance requirements at scale.

For this role, it will be required to showcase strength in one or more of:

Enterprise Service Management: Jira Service Management, ITIL, change management, incident and problem management.
Delivery Governance: program and engagement governance, service-level frameworks, escalation management, milestone and dependency management across workstreams.
Enterprise Strategy & Planning: Jira Align, Focus, Advanced Roadmaps.
World-Class Software Development: Jira Software, Bitbucket, CI/CD, DevOps, Scaled Agile.
Cloud Migration: Atlassian Cloud, JCMA, CCMA, Teamwork Foundation.
AI & the System of Work: Atlassian Rovo adoption, agentic workflows, and analytics.

Skills

Accountability: you own the roadmap and architectural direction, and make the call, calmly and decisively, when a solution decision is needed.
Direction: you turn ambiguity into a clear roadmap and solution shape the team can execute.
Stakeholder trust: credible with senior people across IT, operations, security, and the business, in both technical and executive conversations.
Strategic thinking: you design and articulate multi-year architectures tied to business outcomes.
Communication: clear and candid; you can make an honest, compelling case for change.
Architecture: deep knowledge of Atlassian integrations, cloud architecture (AWS, Azure), SSO and identity management, APIs, and web technologies.
Collaboration: you work cleanly alongside the Technical Program Manager, the Technical Lead, and the Account Manager, and with the customer's own teams.

Your leaders 🤟

Rob is our founder and CEO. He leads our company with kindness, empathy, and critical thinking. With him and the rest of our ServiceRocket team, you will be delivering value through high-impact projects to world-class partners while growing your skills to the next level.

Delivery Architect

The role

The Opportunity

Delivery Architect

The role

The Opportunity

The Role

What you need

Experience

Skills

Why is ServiceRocket the place for you

Your Accounts: Vision & Continuity

Delivery Direction & Collaboration

Solution Design & Engagement Shaping

Trusted Advisor

Thought Leadership & Team Growth

Certifications

Our Selection Process

Pay and benefits

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