Solution Architecture is an area of senior technical advisors embedded in the Sales & Success and Partner Solutions organization. They sit at the intersection of strategy, technology, and customer relationships, not just implementing solutions, but shaping the long-term vision for how customers use the Atlassian platform.
At ServiceRocket, this means working within a named account, Centers of Excellence (COE) model, where cross-functional delivery teams guide enterprise clients through complex technology transformations, primarily across the Atlassian ecosystem, from initial scoping through to successful outcomes.
As a Solutions Architect, you are the strategic anchor for your customers. You build the roadmaps, shape the architecture, and maintain the trusted advisor relationship that keeps ServiceRocket embedded in how a customer thinks about their future. You are the person who defines what gets delivered and why.
You bring deep expertise in at least one of ServiceRocket's core practice areas, with the range to hold strategic conversations across all of them. You know the Atlassian platform well enough to see what's possible before a customer knows to ask for it.
This role is part of our Evergreen model 🌱
This position represents one of the core pillars of our company, which means we are always looking to connect with amazing talent for this team. Because we continuously accept applications and review candidates, please keep in mind that specific hiring requisitions are opened and approved on a case-by-case basis once we identify the right match and the timing is right. We'd love to meet you and see if you're our next great Rocketeer!
What you’ll be doing 💪