What You’ll Work On
- Claims intake and information organization.
- Evidence review, source traceability, and multi-tab evidence viewing.
- Medical evaluation and Disability Benefits Questionnaire (DBQ) workflows.
- Review of system-generated findings and supporting information.
- Case status, exceptions, permissions, and administrative workflows.
Your designs will help users understand where information comes from, what the system has identified, and when review or correction is needed. Interfaces must make uncertainty, exceptions, and human review actions clear.
Key Responsibilities
- Create high-fidelity, interactive prototypes in Figma, translating wireframes, user flows, research findings, and requirements into polished, developer-ready interfaces.
- Design workflows for claims intake, evidence review, medical evaluation, and administrative oversight.
- Partner with UX researchers and claims and medical evaluation subject-matter experts to understand user needs and translate validated workflows into product designs.
- Support interaction design and information architecture decisions for complex, evidence-rich applications.
- Maintain and extend the team’s design system by using established components, tokens, and patterns correctly and proposing new patterns when needed.
- Execute assigned work under the direction of the senior product designer and track progress through Jira.
- Manage concurrent design tasks, estimate effort, and prioritize work across sprints.
- Document handoff specifications, including interaction details, expected behaviors, states, and edge cases.
- Perform design QA on implemented features to verify alignment with Figma specifications and intended behavior.
- Collaborate with engineers, product stakeholders, researchers, and subject-matter experts to ensure designs are feasible, consistent, accessible, and aligned with user needs.
- Participate in design reviews and critique sessions, communicate design rationale, and incorporate feedback into iterations.
- Refine designs based on usability testing, technical constraints, stakeholder feedback, and evolving operational requirements.
- Visualize concepts early so product and engineering teams can evaluate potential solutions before development.
- Communicate progress and proactively escalate blockers.
What Success Looks Like
- Designs accurately reflect validated user workflows, permissions, and claims review requirements.
- Users can easily find, assess, and act on claims information and supporting evidence.
- Figma prototypes and handoff documentation allow engineers to implement features with minimal ambiguity.
- New features consistently use and strengthen the AICES design system.
- Design QA identifies implementation issues before they affect users.
- Design decisions reflect user research, accessibility requirements, technical constraints, and claims and medical evaluation expertise.
- You communicate effectively across teams and grow toward ownership of increasingly complex workflows and features.
Your Impact
You will work alongside designers, researchers, developers, test engineers, product stakeholders, and claims and medical evaluation experts to create clear, accessible, and trustworthy product experiences. Your work will help users understand complex evidence, resolve exceptions, and make informed decisions that affect Veterans and their claims.
Portfolio Requirement
Please include a link to your portfolio with your application. Candidates should be prepared to walk through a previously designed user flow during the interview and discuss their design process, decisions, constraints, and tradeoffs.