Qualifications/ Technology Experience
- Bachelor's degree or equivalent in Information Systems, Computer Science, Engineering, or a related field (Unique education, specialized experience, skills, knowledge, training, or certification may be substituted)
- 10+ yrs of experience with virtualization technologies and enterprise infrastructure operations
- Experience with VMware vSphere/VVF required
- Experience with VMware Cloud Foundation (VCF) required
- Experience with Nutanix AHV required
- Experience with Microsoft Hyper-V preferred
- Experience with Red Hat OpenShift Virtualization, including virtual-machine lifecycle management, networking, storage integration, and operational troubleshooting
- 5+ years of hands-on experience with VMware Cloud Foundation (VCF) deployment, configuration, lifecycle management, and operational support
- Proficiency in VCF lifecycle management, including automated deployment, patching, and upgrades using SDDC Manager
- Experience with VCF workload domains, including VI workload domains and NSX-T network virtualization
- Knowledge of VCF validated designs and reference architectures for hybrid-cloud implementations
- Experience with VCF integration with public-cloud services (VMware Cloud on AWS, Azure VMware Solution, Google Cloud VMware Engine) preferred
- Experience with VCF's automated deployment and configuration of vSphere, vSAN, NSX, and vRealize Suite or Aria components
- Demonstrated ability to manage converged infrastructure through VCF's unified platform spanning compute, storage, networking, and security
- 10+ yrs of experience with operational administration of enterprise IT systems
- 10+ yrs of experience with performance and infrastructure monitoring tools (LogicMonitor, Elastic, or comparable platforms)
- 5+ yrs of experience with an enterprise ITSM system. ServiceNow preferred
- Experience with Cisco UCS and Dell hardware systems required
- Familiarity with Dell PowerFlex/PowerStore/VxRail preferred
- Operating System skills with Windows and Linux preferred
- Understanding of PowerShell and PowerCLI with ability to create and utilize scripts for administration, troubleshooting, reporting, and automation required
- Managed Services or consulting experience required
- VMware Certified Professional certification required; VMware Certified Advanced Professional certification preferred
- ITILv4 certification preferred
Qualifications: Soft Skills
- Advanced technical troubleshooting and problem-solving capabilities
- Approach projects, changes, and problems with a “security first” mindset
- Superior customer service and training skills
- Possess a strong sense of urgency and ability to set priorities during normal operations and high-impact events
- Ability to work without direct supervision and make sound technical decisions
- Team-oriented collaborator willing to share knowledge and experience
- Ability to communicate technical risk, business impact, dependencies, decisions, and recommended actions clearly to engineers, managers, CSMs, vendors, and customer technical stakeholders
- Ability to remain accountable for coordination and follow-through until the next owner formally accepts an escalation
- Ability to balance customer requests with platform capacity, resiliency, security, contractual scope, change control, and operational risk
- Excellent written and verbal interpersonal skills and ability to build and maintain collaborative and positive working relationships at all levels
- Ability to effectively interact with all levels of business via phone, written communication, and in person
- Skilled in achieving results in a customer centric environment
- Self-motivated, able to work in a fast-paced 24x7 managed-services environment
Why AHEAD
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
India Employment Benefits include
Comprehensive health insurance coverage for employees, with options to extend coverage to dependents
Paid time off and company holidays, along with additional leave benefits as per policy
Flexible work arrangements, supporting work-life balance
Learning and development opportunities to support continuous growth and upskilling
Employee wellness initiatives and programs focused on physical and mental well-being
Retirement and statutory benefits in line with India regulations
Inclusive and people-first culture, with a strong focus on collaboration and ownership