Who You Are
- Experience: 5+ years of 0-1 Product Management experience, with a track record of shipping products that moved business metrics. Fintech, collections, lending, or other regulated financial services experience is a strong plus.
- LLM Experience: You have shipped LLM-based capabilities in production. You can reason about prompting, retrieval, evaluation, guardrails, latency, and failure modes well enough to partner credibly with engineers — and to know when an impressive demo is not yet a product.
- Conversational AI Fluency (hard requirement): Hands-on experience with voice agents, chat agents, IVR, or contact center technology.
- Strong Analytical Skills: When you have a question about conversation or outcome data, you answer it yourself.
- The "Double-Sided" Mindset: Experience with B2B2C products, balancing what the client configures against what the consumer experiences.
- A Master of Ambiguity: You thrive in "roll-up-your-sleeves" environments where the path isn't always marked, turning conflicting inputs into solid, actionable plans.
Remote Work, Travel Expectations & Physical Requirements
This role supports a global, cross-functional business and operates primarily in a Remote-First environment. However, flexibility outside of standard business hours and occasional local or international travel may be necessary for global operations support, company meetings, training, offsites, and collaborative projects.
Maintaining a reliable internet connection and a professional work environment is expected. The ability to protect confidential company, employee, customer, and business information while working outside of a company office is also required.