Sr. Systems Developer
True Platform, United States
The role
- This role reports directly to the Sr. Director of IT and is a Mid Level role
- This individual will play a key role in providing support and troubleshooting to internal and external stakeholders in a fast-paced environment
- This role will assist in mentoring and training junior team members on escalations, process improvement, and procedures
- This individual will handle complex technical issues, streamlining processes and delivering exceptional customer service
What you will do
- Diagnose and troubleshoot issues to provide advanced technical solutions, guidance and assistance to resolve complex technical issues
- Collaborate with other departments and stakeholders for product development, troubleshooting, new implementations and quality assurance
- Communicate effectively with internal and external stakeholders to find the best resolutions
- Support projects within product development and escalate all critical issues to management
- Monitor and analyze IT tickets, resolution times, and internal feedback to ensure quality assurance