- Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in technical pre-sales, solution engineering, or contact center consulting.
- 5+ years of hands-on experience with Amazon Connect and AWS services.
- AWS Professional Certifications (Solutions Architect, Developer, or Specialty) preferred.
- Experience designing enterprise contact center solutions.
- Experience presenting to executive and technical stakeholders.
- Ability to travel up to 30% for customer and partner engagements.
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
