Solutions Architect- IP

The role

TTEC Digital seeks a Solutions Architect to join our team. This role is a full-time and fully remote opportunity!

The technical face to enterprise customers — scoping deployments, designing tenant configurations, and getting customers live fast (same-day with Desktop Intercept).
You're selling and deploying a platform that combines voice, desktop, intelligence, and AI — technology that changes monthly — so you learn constantly and demo fearlessly.
Startup environment: the deal, the deployment, and the product are all moving at once, and you thrive in that.

What you will do

The work

We’re an innovation group inside TTEC (NASDAQ: TTEC), building the next generation of AI CX tools — automated QA, conversational analytics, knowledge assist, and agentic automation — for the world’s biggest brands and the millions of customers they serve. We move like an early-stage startup, backed by the scale, distribution, and enterprise client base of a company that’s been obsessed with customer experience since 1982.

What you need

Who you are

A self-starter with grit and a closer's instinct — you like winning, and a signed customer going live is your scoreboard.
Show-me mentality: you'd rather run the live demo than present the slide.
You adapt fast when the product shifts under you (it will, weekly), love new technology, and use AI tools daily — including in your own demo and scoping workflow.
A do-er who owns the messy middle instead of escalating it.
A team player who translates in both directions: business requirements into technical needs for engineering, platform capability into business value for the customer.

What You Will Bring

8+ years of solutions architecture/sales engineering in contact-center, CCaaS, or enterprise SaaS.
Technical enough to design an integration on a whiteboard and credible enough to own a CTO conversation — you keep the respect of senior engineers on both sides of the table.
Knows CCaaS / CTI, SIP / RTP, and CRM landscapes cold.
Strong working knowledge of the modern AI stack — LLMs, RAG, knowledge graphs, agents, transcription/translation — deep enough to answer the customer's AI architecture and data-security questions without phoning home.
Has taken enterprise customers live and owned the messy middle — network quirks, security reviews, procurement, the works.
Hands-on enough to configure a tenant, read an API payload, and debug a customer integration in real time — a troubleshooter, not a talker: when the pilot breaks at 4pm, you isolate it.
Understands event-driven platform architecture well enough to scope custom integrations accurately — what's config, what's a connector, what's a feature request.
Deployment playbook craft – turns every go-live into a repeatable playbook so the second customer is faster than the first; this is how one SA scales.
Enterprise security fluency – comfortable in InfoSec reviews (SOC 2, data residency, PII/redaction, AI data-usage questions); AI deals die here without it.
Competitive positioning depth – knows the CCaaS/agent-assist landscape and can architect around a competitor's incumbency.
POC discipline – scopes pilots with clear success criteria and exit dates, so pilots convert instead of drifting.

Solutions Architect- IP

The role

What you will do

The work

Solutions Architect- IP

The role

What you will do

The work

Who we hire — the DNA

What you'll own

What you need

Who you are

What You Will Bring

About TTEC Digital

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