Field Reliability Engineer

Tutor Intelligence is hiring a Field Reliability Engineer to lead the investigation and resolution of the most difficult technical problems across the robot fleet. The role is based in Watertown, MA, with travel to customer sites 50 to 75% of the time, and reports to the Head of Robot Operations and Reliability.

Tutor robots run production in warehouses and factories across North America, and the fleet is growing quickly. As it grows, some failures become harder to pin down: intermittent faults, problems that show up only at one site, or issues that appear only after weeks of operation. The Field Reliability Engineer takes ownership of these cases from the first report through to a verified fix. The work involves reviewing logs, telemetry and parts history, getting a multimeter or an oscilloscope on the robot to test a theory, running the root cause analysis, and putting together an action plan with the engineering owner of the affected hardware to diagnose and resolve the customer's issue.

The Field Reliability Engineer proposes the fix and settles it with the engineering owner, sets root-cause priority among open escalations, and follows each fix through Engineering and Manufacturing so it is applied to robots in the field and built into robots not yet shipped, and sits in the design review for every fix they drove. Results are checked against fleet data, and a failure mode is closed only when the repeat failures stop. The role also leads the first installation of each new robot model, design or application, runs major upgrade campaigns, and takes major customer escalations on a shared national rotation.