- 3+ years working in employee benefits - at a brokerage, consultancy, insurer, benefits platform, or in-house benefits/reward team - with real exposure to how schemes are administered, not just designed
- A track record of owning complex, multi-stakeholder implementations end-to-end — with the technical depth to design robust solutions and the communication skills to bring customers with you
- Hands-on experience with APIs, webhooks, and data integrations; comfortable diagnosing issues, building elegant solutions, and documenting them clearly for customers and internal teams
- Truly AI-native: you use tools like Claude, ChatGPT, and modern no-code platforms in your day-to-day work, and you’re excited about what they unlock in implementation and customer delivery
- Strong analytical and problem-solving instincts — able to take ambiguous requirements and turn them into clear, well-structured technical plans
- An excellent communicator who adapts naturally — as confident presenting a solution architecture to a CTO as troubleshooting a configuration issue with an HR admin
- Highly organised and self-directed, capable of managing multiple concurrent implementations without compromising on quality or customer experience
- Excited by the prospect of helping build a function from the ground up — you’re energised by defining how things should work, not just following an established path
- Genuine curiosity about HR technology, employee benefits, and the role AI is playing in reshaping how companies support their people
If you don’t meet every requirement but feel this role fits your trajectory, we’d still love to hear from you.
What to expect
Happl is growing fast, and the pace reflects that. You’ll be working on things that don’t have established answers yet, building processes that don’t exist, making decisions with incomplete information, and iterating quickly when things change. That’s not a caveat; it’s the nature of building something totally new.
Some weeks will be brilliant. Some will be genuinely hard. Customer needs will evolve, priorities will shift, and you’ll occasionally be asked to figure out something nobody at Happl has had to figure out before. You’ll need to be resilient, resourceful, and direct, with customers, with the team, and with yourself when something isn’t working.
What you’ll get in return is real. The access, influence, and ownership available here wouldn’t exist in a larger company. Your work will be visible, your ideas will land, and the people around you will be talented, motivated, and invested in doing something that matters. If you’re energised by the challenge of building (not just operating) you’ll find a lot to love about working here.