Key Responsibilities
Cloud & Global Operations •Lead global Cloud Operations, infrastructure, platform operations, and related capabilities across cloud and hybrid environments. •Ensure platforms are highly available, resilient, secure, scalable, and cost effective. •Establish strong practices for service levels, observability, incident management, capacity planning, disaster recovery, and business continuity. •Drive automation and engineering-led operations to reduce manual work and operational risk.
SaaS, Product & R&D Partnership •Serve as the senior Cloud Operations partner to Product and R&D leaders, aligning infrastructure strategy with product roadmaps and business priorities. •Influence architecture and product decisions so scalability, reliability, security, and cost efficiency are designed into products. •Define operational and economic metrics for cloud-based products and services.
FinOps & COGS Optimization •Own and mature the FinOps strategy and operating model, creating accountability for cloud consumption and product economics. •Develop product-level infrastructure cost, COGS, and unit-cost visibility. •Partner with Product, R&D, and Finance to set cost targets and execute optimization roadmaps. •Improve gross margins through architecture, capacity, cloud commitments, storage, compute, networking, licensing, and process optimization without compromising customer experience.
Global Leadership, M&A & Transformation •Lead and develop a globally distributed organization with clear ownership, measurable outcomes, and effective collaboration across regions and time zones. •Attract, develop, and retain strong cloud, platform, infrastructure, and FinOps talent. •Lead Cloud Operations activities for mergers and acquisitions, including assessment, integration planning, platform consolidation, and cost optimization. •Drive modernization, standardization, and simplification while reducing technical debt and operational complexity.
Strategy & Executive Leadership •Develop and execute a multi-year Cloud Operations strategy aligned with WatchGuard’s product and business strategy. •Manage cloud and infrastructure budgets with strong forecasting, capacity planning, and investment discipline. •Provide executive visibility into reliability, operational risk, cloud consumption, COGS, capacity, and investment needs. •Partner with the CIO and technology leadership team on broader transformation priorities.
What Success Looks Like
- Reliable scaling of WatchGuard’s SaaS platforms as the business grows.
- Clear product-level visibility and accountability for cloud COGS and unit costs.
- Improved cloud efficiency and SaaS gross-margin economics.
- Stronger partnership among Cloud Operations, Product, R&D, Finance, and Security.
- A high-performing global organization with increased automation and reduced operational complexity.
Location: The preferred location is Miami, can also be in the Seattle office (both onsite)
Salary, plus bonus and comprehensive benefits.
Why Work for WatchGuard?
WatchGuard is a global leader in network security and intelligence, advanced endpoint protection, multi-factor authentication, and secure Wi-Fi. Our award-winning products and services are trusted worldwide by more than 18,000 security resellers and service providers to protect more than 250,000 customers. Our technology keeps our customers ahead of increasingly sophisticated hackers and has fueled record revenues at WatchGuard.
WatchGuard is headquartered in Seattle, Washington, with team members working remotely and in offices worldwide.
Our company culture places an intense focus on our customers and employees. From the newest employee to our CEO, you'll find that each person at WatchGuard embodies our Core Values: Accountability, Community, Belonging, Action, Innovation, and Customer-Centric. Learn more about our company culture at www.watchguard.com/wgrd-careers.