Harmony, Israel
You will join Harmony’s Engineering team to turn large volumes of real-world IT data into insights, models and product features that power our autonomous IT agents.
This role sits between data science, applied AI research and engineering. You will dig into tickets, conversations, knowledge articles and system signals at scale, find what matters, and ship it into the product — not leave it in a notebook.
You will work closely with engineers, product managers and domain experts. We are building a product, and the best research here is the research customers end up using.
Harmony gives every employee an always-on expert for every service request, inside the tools they already use. Deployed inside Slack and Microsoft Teams, its agents draw on a context graph connecting each employee's identity, devices, applications, and history, resolving requests across IT, HR, finance, procurement, and legal automatically, before a ticket ever opens.
With 100+ prebuilt agents that deploy in days, not months, and a 70% no-touch resolution rate, Harmony removes the manual work from enterprise service without removing the humans who should own the hard problems. Built for IT and HR teams that are done waiting for their service platform to catch up with the rest of the business.
Equal Employment Opportunity Harmony is an equal opportunity employer. We celebrate the diverse backgrounds, perspectives, and experiences that make our team stronger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other characteristic protected by applicable federal, state, or local law.
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Source: the Harmony Ashby job board. We last checked this job 1 h ago. We first saw it 7 days ago. A job on a job board does not always mean that the team interviews people now. We found this job board in a public list. We did not yet compare it with the careers page of the company.
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