Solutions Engineer - Enterprise Partners
Xsolla, Tokyo +1
What you will do
- Partners view you as their trusted technical point of contact and resolve issues with you rather than escalating around you.
- Technical questions are answered fast, and engineering teams stay focused because routine and intermediate issues stop with you.
- Defects and feature requests reach engineering well-scoped, reducing back-and-forth and rework.
- Launches are technically validated ahead of time and supported through go-live.
- Production incidents reach confirmed root cause and fix, with clear ownership.
The duties and responsibilities of this position may evolve over time to support the organization's goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage.