Senior Software Engineer, Cloud Reliability

Zilliz, Remote - United States

The role

We're looking for a Senior Software Engineer focused on Cloud Reliability to help scale the infrastructure behind Zilliz Cloud.

What you will do

Own production reliability. Take responsibility for the availability, stability, and operational health of Zilliz Cloud, identifying reliability risks and driving improvements as our infrastructure and customer workloads scale.
Participate in on-call and incident response. Take part in production on-call rotations, respond to critical incidents, investigate service disruptions, coordinate with engineering teams, and drive timely mitigation and recovery to minimize customer impact.
Troubleshoot complex distributed systems. Diagnose production issues across Kubernetes, cloud infrastructure, networking, storage, and distributed database systems. Investigate problems across multiple layers of the stack and identify their underlying causes.
Drive root cause analysis and incident prevention. Lead or contribute to post-incident investigations, document findings, and turn recurring failures into actionable engineering improvements, whether through code changes, better tooling, operational procedures, or improvements to the underlying platform.
Build automation and diagnostic tools. Develop software and internal tooling for log analysis, alert correlation, incident investigation, runbook automation, and remediation workflows. Reduce repetitive operational work and make production systems easier to diagnose, recover, and maintain.
Improve observability and operational visibility. Strengthen monitoring, logging, tracing, and alerting across Zilliz Cloud. Improve visibility into latency, availability, throughput, resource utilization, and system health to enable proactive detection and faster troubleshooting.
Improve scalability and infrastructure efficiency. Identify potential bottlenecks, capacity constraints, and reliability risks as we grow across customers, clusters, and workloads. Work on improvements that support scalable, efficient, and reliable operations.
Strengthen deployment safety and failure recovery. Partner with Cloud Platform and database engineers to improve production readiness, deployment reliability, rollback capabilities, and recovery mechanisms. Help ensure new platform and database capabilities can be operated safely in production.
Improve operational practices and knowledge sharing. Develop and maintain runbooks, troubleshooting guides, and operational documentation. Share production learnings across engineering teams and help make our systems easier to operate as the organization grows.

Senior Software Engineer, Cloud Reliability

The role

Senior Software Engineer, Cloud Reliability

The role

What you will do

What you need

Nice to have

How we operate

Pay and benefits

About Zilliz

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