The role

Role Overview

Act as an embedded technical partner to the Locality Experts (LE) team. You will work closely with domain experts to deeply understand operational workflows, identify business gaps, and autonomously design, build, and deploy end-to-end automation and AI tools to eliminate manual bottlenecks.

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System Specialist (Developer Solutions) – Tier 2

TSMG, Kraków

The role

Role Overview

What you will do

Business Alignment & AI Solution Engineering: Collaborate directly with Locality Experts to gather business requirements and map out operational pain points. Translate domain-specific challenges into technical specifications, and engineer custom Python/AI tools and automated pipelines from prototype to production. Proactively identify opportunities to design, test, and refine AI tools based on Gemini AI models to enhance operations, analysis, and feature generation, optimizing for accuracy and relevance. Integrate AI prompt engineering best practices into automated geospatial workflows.
Configuration & Workflow Enablement: Manage domain issue configurations, configuration files, and run batch issue creation/mutation scripts. Support Geo Mapping Data Technicians by creating and improving configurations to improve daily workflows.
L2 End-to-End Bug Management: Serve as the escalation point for complex churn and policy bugs. Triage and debug complex issues impeding workflows, and resolve and document edge-cases. Take ownership of tracking, tagging, and following up with third-party and Engineering teams to ensure issues are closed systemically.
Engineering Liaison & Tool Documentation: Act as the technical bridge to Engineering. Conduct black-box testing of new tool features and provide detailed feedback. Package validated findings into highly structured formats for Engineering teams, drastically reducing their triage and investigation time. Draft formal Tools Requirements Documents (ORDs), and document and quantify the impact of suggested feature/functionality or infrastructure changes.
Dashboarding, Reporting & Data Interfacing: Design, deploy, and maintain advanced dashboards (e.g., PLX) to track systemic issue clusters, monitor SLA adherence, and generate high-level Root Cause Analysis (RCA) reports. Interface directly with undocumented data (example: GTFS).
Locality Expert Backup: Serve as a functional cross-trained backup to the core Locality Experts team. Step in to support standard policy verification, regional map data auditing, and daily operations whenever critical coverage or bandwidth is needed.

System Specialist (Developer Solutions) – Tier 2

The role

System Specialist (Developer Solutions) – Tier 2

The role

What you will do

What you need

Profile & Experience

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