In the hardest moment of their lives, families run from doctor to doctor and appointment to appointment, hours on the phone, one dead end after another, with no one place to turn. Every other complex system gives you someone to call first. Healthcare doesn't.
Hera is that place. We’re building the most trusted surface in healthcare, where families go first during the hardest moments of their lives. In the moment of a discharge, a diagnosis, a fall, Hera is immediately at work. We serve people most technology overlooks: aging parents, their families, and the social workers and nurses who care for them.
That's why this role exists. You'll design this surface: how families reach us, and how care and support show up in the hardest moments of their lives. You'll turn fear, stress, and overwhelm into clarity and trust: the agent driving real-time guidance and coordination, and humans stepping in when it matters most. You’ll define the shape of the product as the modality of human–agent interaction is being reinvented in real time (think Instinct, Grok bots). The answer for an 82-year-old and their daughter won’t be a dashboard, it’s yours to discover.