What you'll do
Position Summary: As a Store Reliability Operations Engineer within the Global Technology Platforms (GTP) CCC team you will work with other CCC, TDO, SRE, DevOps and Engineering practitioners to pro-actively maintain mission-critical infrastructure, cloud platforms, micro-services, tools, and processes that will ensure highest levels of availability and reliability across our Global Technology platforms.
What You’ll Do
You're right for the job if you are comfortable leading our major incident response team as part of a technical team of engineer’s laser focused on restoring service across complex distributed systems. You'll excel if you have enthusiasm for digging deep, and a flare for sharp technical communication, prioritization and organization. You will work directly with our SRE, Engineering and DevOps teams to support our next generation “always up” cloud-based e-commerce platforms.
The CCC Site Reliability Operations Engineer is responsible for pro-actively monitoring, detecting and resolving site issues before they become customer and availability impacting. Technically you will understand the full end to end stack and use this knowledge to detect errors/failures and take corrective action to mitigate. During a major incident, you will draw on your technical skills and knowledge to triage and troubleshoot, differentiating between symptom and cause, to help restore impacting issues.
Your ability to continuously challenge yourself and develop a strong network within your peer group will see you exceed in this role. Our goal is to protect the customer experience and deliver outstanding levels of availability.
Additional responsibilities may include
- Actively provide data for and participate in root cause analysis.
- Define CCC onboarding process and ensure they are adhered to when accepting new systems into service.
- Share knowledge globally between CCC teams.
- Analyze systems and make recommendations to prevent possible incidents.
- Strive for continuous improvement and make recommendations based on CCC process.
- Act as a technical focal point for the CCC team.
- Transition observability projects in the command centre for better visibility.
- Other duties and responsibilities as assigned.
