Senior Solutions Engineer / IT

Who you are

• You are an owner-operator who takes responsibility for systems throughout their lifecycle, from design and implementation through support, measurement, and continuous improvement.
• You communicate clearly and calmly with both technical and non-technical partners, especially when diagnosing high-impact issues or navigating competing priorities.
• You are a learn-it-all who stays curious about new technologies and is willing to challenge assumptions, test ideas, and improve based on evidence.
• You bring a bias toward action and accountability: you make thoughtful tradeoffs, follow through on commitments, and look for creative ways to reduce friction without compromising security or reliability.
• You lead at all levels by sharing knowledge, mentoring teammates, and making the systems and processes around you easier for others to use and support.

Basic qualifications

• 5+ years of experience in IT administration, systems engineering, or a comparable infrastructure role supporting a multi-OS environment, with strong experience in macOS.
• Demonstrated experience owning endpoint management and corporate infrastructure, including Jamf or a comparable MDM platform, enterprise networking, and identity or SaaS administration.
• Demonstrated experience automating IT operations through scripting such as Bash or Python, MDM workflows, infrastructure-as-code, or comparable engineering practices.

• Experience with Okta, Google Workspace, SSO, SCIM, and identity-aware access patterns.
• Experience supporting or integrating internal AI-enabled tools, including practical familiarity with LLMs, retrieval-augmented generation (RAG), Model Context Protocol (MCP), or similar connector patterns.
• Experience designing controls for AI-enabled systems, including data handling, permissions, logging, monitoring, safe use of internal knowledge sources, and incident response.
• Experience supporting cloud-based SaaS environments or corporate IT systems that intersect with cloud infrastructure; AWS experience is a plus.
• Familiarity with security operations tooling such as SIEM, EDR, CrowdStrike, or Netskope.
• Knowledge of healthcare-relevant compliance frameworks such as HIPAA, HITRUST, or SOC 2.
• Experience supporting globally distributed teams and/or administering Windows and Linux environments, including Ubuntu.

• Build context on Hinge Health’s corporate IT environment, including endpoints, Jamf, networking, identity, SaaS platforms, asset management, and existing operational processes.
• Establish strong working relationships across IT, Security Operations, IT Risk, SRE, Engineering, and AI Enablement.
• Take ownership of complex technical escalations, using a structured troubleshooting approach and documenting root causes, risks, and follow-up actions.

• Improve the reliability and consistency of endpoint provisioning, configuration management, access workflows, and routine IT operations through automation and self-service.
• Maintain and optimize Jamf and related endpoint tooling across a multi-OS environment, with a primary focus on macOS.
• Administer and improve corporate networking, including enterprise wireless and zero-trust network access (ZTNA), in partnership with relevant security and infrastructure teams.
• Help implement secure integrations and operational guardrails for internal AI tools, including identity-aware access, data handling, logging, and support processes.

• Lead meaningful improvements to the reliability, security, and scalability of corporate IT infrastructure, including projects such as technology refreshes, office buildouts, and infrastructure migrations.
• Evaluate and operationalize emerging AI capabilities—including LLM-backed tools, retrieval workflows, and agent-style automation—with sound judgment around security, governance, reliability, and employee experience.
• Raise the effectiveness of the broader team through clear documentation, runbooks, knowledge sharing, mentoring, and durable operational practices.

We believe that remote work and in-person work have their own advantages and disadvantages, and we want to be able to leverage the best of both worlds. Employees in hybrid roles are required to be in the office 3 days per week, for the full 8 hours of a typical business day. The San Francisco office has a dog-friendly workplace program.

• Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
• Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
• Modern life stipends: Manage your own learning and development.
• Grow with us: Grow with us through discounted company stock through our ESPP with easy payroll deductions.

By submitting your application you are acknowledging we are using your personal data as outlined in the personnel and candidate privacy policy. https://www.hingehealth.com/about/personnel-and-candidate-privacy-policy/

Beware of Phishing Attempts: We've noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. We'll never ask for financial details during the hiring process and only use "@hingehealth.com http://hingehealth.com" emails. If you receive a suspicious offer, stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team, forward it to security@hingehealth.com https://app.ashbyhq.com/admin/organizational-settings/theme#.

At Hinge Health, we’re using technology to scale and automate the delivery of healthcare, starting with musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide. Our AI-powered, human-centered care model spans MSK, pelvic health, gastrointestinal (GI) and migraine care. With over 60 partnerships with health plans, PBMs and other ecosystem partners, Hinge Health is available to over 25 million people across more than 2,900 employers. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore. Learn more at hingehealth.com http://hingehealth.com.