Technical Account Manager

Around 70% of the role is technical, hands-on-keyboard work: guiding customers through complex use cases, untangling deployment problems and showing practitioners how to get more out of the platform. The other 30% is building the kind of trust that makes you the first person customers call, whether that’s an engineer stuck on a query or a security lead thinking about renewal.

Our playbooks and automated health signals will give you a strong baseline, but at this level you’ll go well beyond them. You’ll know your named customers’ environments well enough to spot problems before they do and find the next use case before they ask. You’ll also design tailored plans when the standard play doesn’t fit, and bring in Support, Product, Engineering or Sales when a situation calls for it. You’ll help shape the playbooks themselves, and support Associate TAEs as they grow into the role.