Cloud Operations Engineer II

• Bachelor's degree or postgraduate qualification in Computer Science, Information Technology, Engineering, or related discipline, or equivalent practical experience.
• 6–10 years of experience in cloud operations, infrastructure deployment, application maintenance, DevOps, Site Reliability Engineering, or related technical roles.
• Strong hands-on experience with Microsoft Azure, including infrastructure deployment, administration, maintenance, troubleshooting, and application security using Azure services.
• Strong expertise in Azure Kubernetes Service (AKS), Azure Networking, and Azure Security services.
• Solid understanding of cloud computing concepts, cloud infrastructure architecture, scalability, high availability, reliability, and security.
• Strong hands-on experience with Docker and Kubernetes, including container administration, orchestration, deployment, and troubleshooting.
• Proven experience with Terraform and Infrastructure as Code (IaC) practices, including infrastructure provisioning, automation, and configuration management.
• Experience designing, developing, implementing, and supporting CI/CD pipelines using Azure DevOps.
• Strong working knowledge of Linux administration, including system maintenance, configuration, performance monitoring, and troubleshooting.
• Proficiency in automation and scripting using Bash, Python, PowerShell, or similar scripting languages.
• Strong understanding of Site Reliability Engineering (SRE) principles, cloud security, incident response, infrastructure reliability, and operational excellence.
• Experience with monitoring, logging, alerting, and observability platforms such as Azure Monitor, Log Analytics, Prometheus, and Grafana.
• Strong understanding of cloud networking concepts and technologies, including Firewalls, WAF, NSGs, VPNs, Private Endpoints, DNS, and Load Balancers.
• Practical experience with Azure application security, access management, network security, and secure infrastructure deployment practices.
• Good knowledge and hands-on experience with JBoss, WildFly, and PostgreSQL.
• Experience performing infrastructure upgrades, AKS upgrades, rolling updates, patch management, certificate management, and deployment troubleshooting.
• Proven experience in production incident management, root cause analysis (RCA), issue triaging, and operational support.
• Strong understanding of IT Service Management (ITSM) standards, including incident, problem, and change management processes.
• Experience supporting disaster recovery processes, business continuity, and infrastructure resilience.
• Strong diagnostic and troubleshooting capabilities, including the ability to investigate complex cloud infrastructure, networking, application, and production issues.
• Experience working with cross-functional Engineering, Development, DevOps, and Operations teams to support reliable application deployments.
• Strong analytical, problem-solving, and organizational skills, with the ability to prioritize multiple tasks and work independently in a fast-paced environment.
• Excellent written and verbal communication skills, with the ability to clearly articulate technical issues, solutions, and operational updates to internal and external stakeholders.
• Strong ownership, accountability, proactive communication, and follow-through on assigned responsibilities.
• Ability to provide customer-facing troubleshooting support and effectively communicate during incidents, releases, and infrastructure changes.
• Willingness to learn and adapt to new cloud technologies, tools, and operational practices.
• Flexibility to participate in scheduled on-call and roster-based support, including offshore hours, multiple time zones, and weekends when required.

• Experience with additional cloud platforms such as AWS or Google Cloud Platform (GCP).
• Experience with Ansible or other infrastructure automation and configuration management technologies.
• Experience with advanced observability platforms such as Datadog, AWS CloudWatch, or equivalent monitoring solutions.
• Familiarity with cloud infrastructure cost optimization, capacity planning, and resource utilization.
• Experience supporting enterprise SaaS applications and mission-critical platforms in production environments.
• Exposure to highly regulated industries, particularly banking or financial services.
• Experience supporting globally distributed Engineering and Operations teams.
• Experience with high-availability architecture, disaster recovery testing, and infrastructure resilience planning.
• Experience facilitating technical discussions, incident reviews, root cause analysis sessions, and knowledge-sharing activities.
• Professional certifications such as:
• Microsoft Certified: Azure Administrator Associate
• HashiCorp Certified: Terraform Associate
• Certified Kubernetes Administrator (CKA)

Specific KPIs will be established by the Manager, Cloud Operations, through periodic goal-setting discussions. Key expectations include:

• Demonstrating clarity in written and verbal communication.
• Taking a proactive approach to operational responsibilities and issue resolution.
• Ensuring consistent follow-up and follow-through on assigned tasks and incidents.
• Delivering assigned activities and deployment milestones on time.
• Demonstrating effective client-facing communication and presentation skills.
• Providing timely and proactive updates to team members and stakeholders through designated communication channels.
• Collaborating effectively across teams to resolve issues and improve operational efficiency.
• Maintaining accountability and ownership of production incidents, infrastructure changes, and operational deliverables.

Mode of Work: Hybrid

Use of AI: Zafin may use Artificial Intelligence (AI) and/or other forms of automated technology to screen and/or assess applicants for this position. Zafin will not utilize AI for conducting interviews and/or making hiring decisions.

What's in it for You?

At Zafin, you'll join a culture that values diversity, teamwork, and high-quality work, with opportunities for professional growth and career advancement.

We invest in our people through a comprehensive rewards program that supports your health, financial well-being, and work-life balance, including:

• Competitive salaries and annual bonus opportunities
• Fully company-paid health benefits
• Generous vacation, holidays, and paid volunteering days
• RRSP matching
• Employer-paid insurance coverage
• Wellness resources and extensive paramedical benefits

Explore career opportunities and learn more about life at Zafin at zafin.com/careers.

What’s in it for you

Joining our team means being part of a culture that values diversity, teamwork, and high-quality work. We offer competitive salaries, annual bonus potential, generous paid time off, paid volunteering days, wellness benefits, and robust opportunities for professional growth and career advancement. Want to learn more about what you can look forward to during your career with us? Visit our careers site and our openings: zafin.com/careers

Zafin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Zafin is committed to protecting the privacy and security of the personal information collected from all applicants throughout the recruitment process. The methods by which Zafin contains uses, stores, handles, retains, or discloses applicant information can be accessed by reviewing Zafin’s privacy policy at https://zafin.com/privacy-notice/. By submitting a job application, you confirm that you agree to the processing of your personal data by Zafin described in the candidate privacy notice.