We’re a small team, doing big things.
We pride ourselves on being user-centric, providing a seamless, top-quality user experience for every one of our travelers. And it is this that has got us ratings of 4.8* and 4.7* on the app stores (where we’ve been featured multiple times).
As the company grows, we need to strengthen our ability to deliver insights to teams through User Research, a core competency of the company. Which is why we need you! We already have a User Research Lead who has been building out our processes and team, and now we are looking to increase our capacity and bring more insights to our product team.
As a Senior User Researcher, you will be part of the Design + Brand organisation, embedded directly into Product teams to ensure insights impact decision-making. You'll act as a strategic navigator, helping teams understand what insights mean for where we are taking the company. You will champion a culture of learning and listening throughout your product area(s) to enable user-centric product development.
We're at an early-mid stage of research maturity. We have good buy-in and some processes in place, but you'll be expected to own your own ResearchOps (recruiting, scheduling, tooling) without dedicated support. If you thrive in a self-directed, low-overhead environment, you'll love it here.