Quality Assurance Specialist (Improvement)

Essential Functions (To perform within this position successfully, the incumbent must be able to perform each essential duty satisfactorily. Other duties may be assigned.)

• Create and modify quality assurance report including monthly field claim analysis and status
• Identify field claim trends, participate in supplier ratio investigations, and investigate supplier objections
• Analyze field claim Repair Orders (R/O) provided through the quality systems
• Identify and investigate R/O trends and issues
• Perform Root Cause Analysis (RCA) for quality defects and maintain Quality Information database and Quality Improvement related documents
• Maintain database and all documents relating to Quality Inspection Reports (QIR), and find root causes and countermeasures for quality defects
• Complete the Customer Satisfaction/Reliability Study (CS1M/RS1M) status report as demanded
• Cooperate with Headquarters in Korea on monthly Quality Status
• Cooperate with Quality Control to analyze the assembly line processes and implement process improvements
• Collaborate with OEM on the returned part root cause analysis and other QA events
• Stay informed of part Engineering Order changes and trials, and analyze the results to determine if any potential warranty claims may exist
• Provide support for Quality Control team and address questions and concerns
• Execute on-site supplier audits for quality improvement to assure validity and reliability of manufacturing and quality processes of the Suppliers
• Perform and support quality assurance and problem containment activities in accordance with quality management systems
• Evaluate audit findings and implement appropriate corrective actions
• Comply with and promote safety in the workplace, to include attending safety meetings as well as conduct safety meetings when necessary
• All other duties as assigned

Qualifications

Basic Qualifications (The requirements listed below are representative of the knowledge, skills, and/or ability required and preferred for this position.)

Required Education & Experience

• Bachelor’s Degree in Engineering OR
• Bachelor’s Degree other than engineering plus two (2) or more years of experience in a technical role within the engineering or manufacturing industries

Required Knowledge, Skills, & Abilities

• Strong computer skills including Microsoft Office, Data Analysis
• Strong written and verbal communication skills
• Presentation skills
• Ability to work effectively in a team environment
• Customer Service Orientation

• Product or industry-specific experience
• Quality inspection, auditing, and testing experience

• 60% office, 20% production floor, 20% OEM or Suppliers site
• Traversing around production floor
• Chances of lifting up to 30 lbs
• Overtime as needed (40 Hours a week plus OT)
• Frequent OEM and suppliers visiting
• Possibility of domestic and international travel