Systems Engineer II
Careers Berkley, Wilmington, DE
What you will do
- Design, build, test, and publish Microsoft Copilot Studio agents, including topics, generative answers, knowledge sources, actions, connectors, and Power Automate flows to solve business problems across operating units.• Manage the Copilot Studio environment, including agent lifecycle, publishing channels, authentication, analytics, capacity and Copilot Credits consumption, and licensing, while enforcing responsible AI, DLP, and security standards.• Design and develop solutions using Power Apps (canvas and model-driven), Power Automate (cloud and desktop flows), and Dataverse, following ALM best practices with solutions, environment variables, and managed deployments.• Administer Power Platform environments, including environment strategy, DLP policies, connectors, security roles, and the Center of Excellence (CoE) Starter Kit; monitor usage, capacity, and maker activity to ensure a secure and well-governed tenant.• Integrate Power Platform and Copilot Studio solutions with Microsoft 365, SharePoint, Teams, Dataverse, Azure, and third-party systems using standard and custom connectors and APIs, following defined change control processes.• Monitor and manage ticket queues, provide technical support and guidance to makers and end users, and troubleshoot Power Platform and Copilot Studio issues.• Create process and technical documentation, solution designs, runbooks, and maker guidance to support clarity, consistency, and efficiency within IT operations.• Implement security-first practices by integrating cybersecurity, data protection, and responsible AI considerations into every solution, ensuring agents and apps respect data classification, sensitivity labels, and access controls.• Develop a basic understanding of business processes and core business functions; gather and document business requirements; communicate technical concepts to non-technical stakeholders; and apply Power Platform and AI capabilities to solve business problems and support business outcomes.