Infrastructure Operations Engineer

Overview

Employment in this role is conditional upon successful execution of the contract by the client.

The Work

The Infrastructure Operations Engineer plays a critical role in ensuring the stability, security, and performance of the organization's enterprise collaboration, reporting, and authentication platforms. This position requires excellent technical skills, a thorough understanding of hybrid environments, and a strong ability to support compliance initiatives such as authorization to operate (ATO). The engineer will maintain, support, and improve critical infrastructure systems, which include SharePoint platforms, Power BI Report Server, SQL clusters, and other enterprise services deployed across on-premises and cloud environments.

This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

Key Responsibilities

• Manage, configure, and maintain on-premises, Azure, and cloud-based SharePoint environments.
• Perform comprehensive troubleshooting, monitoring, and performance optimization for SharePoint systems.
• Support governance efforts, service requests, and user inquiries to ensure smooth operation.
• Administer SharePoint Online (SPO), including security management, access controls, and feature configurations.
• Administer and maintain on-premises/Azure Power BI Report Server environments.
• Configure data sources and manage report deployments while addressing report accessibility issues for users.
• Monitor server performance and ensure report refresh reliability.
• Oversee and troubleshoot SQL servers associated with Power BI Report Server operations.
• Support ADFS environments, including troubleshooting authentication and claims-related issues.
• Maintain configurations to uphold secure and reliable access to enterprise applications.
• Provide baseline SQL administration and support for mission-critical database servers.
• Monitor and test failover cluster functionality to ensure high availability and disaster recovery readiness.
• Collaborate with database teams on patching, maintenance, and system stability optimization.
• Perform routine Windows Server maintenance, including patching, updates, and configuration management.
• Ensure compliance with organizational security policies and lead ATO remediation efforts.
• Monitor system health, analyze logs, and respond promptly to alerts to maintain reliable server operations.
• Manage or support Azure services related to hybrid integrations, identity storage, and SharePoint Online.
• Configure, monitor, and troubleshoot cloud-connected systems, ensuring stability and efficiency.
• Participate in initiatives that enhance cloud governance, automation processes, and operational best practices.
• General Infrastructure Operations
• Respond to escalated operational tickets and provide timely resolution of system issues.
• Develop documentation, runbooks, and standard operating procedures for infrastructure systems.
• Participate in system upgrades, migrations, and enhancement projects to improve functionality and reliability.
• Collaborate with cross-functional teams, including security, networking, development, and data platform teams, to optimize operations.
• Other duties as assigned.

Qualifications – Here’s What You Need

The qualifications and skills listed below are intended to provide a general overview of the requirements for this position. However, due to the anticipated nature of the contract and the absence of a finalized task order from the client, this list should not be considered all-encompassing. Additional qualifications, certifications, skills, or experience specific to the client’s requirements may be identified and requested upon award of the task order. Candidates should demonstrate flexibility and a willingness to adapt to evolving responsibilities as outlined by the client.

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• A minimum of 5 years of hands-on experience administering SharePoint environments (on-prem, Azure, and SharePoint Online).
• At least 3 years of experience with patching, security hardening, and compliance-focused remediation tasks (e.g., NIST 800-53 or similar frameworks).
• Direct experience working with Power BI Report Server, SQL administration, Active Directory Federation Services (ADFS), and Windows Server operating systems.
• Familiarity with Azure services, hybrid cloud models, and associated components.
• Proven troubleshooting expertise and effective time management skills for handling multiple priorities simultaneously.
• Active Top Secret/ SCI Security Clearance.
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills

• Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
• Exceptional verbal and written communication skills.
• Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
• Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
• Must be self-motivated and able to work well independently as well as on a multi-functional team.
• Ability to handle sensitive and confidential information appropriately
• Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.

Our Commitment to you / overview of benefits

• Medical, Dental and Vision Insurance; Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (Company Provided)
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off

Reports to: