- 10+ years in content strategy or content design• At least 4 years building, governing, or contributing to content systems, terminology standards, or design system content layers across multiple products• Experience designing content for AI-driven features, or a clear, well-reasoned point of view on how to• Demonstrated experience influencing product and content direction without formal authority• Fluency in Figma and a working understanding of how content maps to components and tokens• Strong presentation skills, with the ability to build a persuasive narrative for executive audiences Qualities we're looking for• Undaunted by domain complexity — you'll learn a specialized professional field deeply enough to debate its vocabulary with practitioners, and you'll find that energizing rather than tedious• A systems thinker who treats terminology and content patterns as infrastructure with dependencies and maintenance costs• Comfortable making a decision and defending it.• Extreme attention to detail alongside genuine tolerance for ambiguity and unfinished ground Portfolio• A strong portfolio demonstrating complex content strategy across multiple web-based enterprise products, showing the reasoning behind the words and not just the words
Qualities we're looking for• Undaunted by domain complexity — you'll learn a specialized professional field deeply enough to debate its vocabulary with practitioners, and you'll find that energizing rather than tedious• A systems thinker who treats terminology and content patterns as infrastructure with dependencies and maintenance costs• Comfortable making a decision and defending it.• Extreme attention to detail alongside genuine tolerance for ambiguity and unfinished ground Portfolio• A strong portfolio demonstrating complex content strategy across multiple web-based enterprise products, showing the reasoning behind the words and not just the words
Nice to have•Experience establishing a content design practice where none existed•Experience with explainability, confidence and uncertainty, or human-in-the-loop review in AI or ML-driven features•Prior experience with legal technology, compliance, financial services, or another regulated, high-consequence domain