Senior Application Engineer

Typical Duties and Responsibilities

• Provide support to multiple customers facing Portal applications
• Monitor application performance and resolve any issues promptly working with the managed services team
• Conduct regular system checks and performance assessments to identify areas of improvements in terms of functionality & performance.
• Provide Technical Support – Offer technical support to end-users via phone, email, or chat. Document technical issues, workarounds, and resolutions in a knowledge base.
• Collaborate with Development Teams – Work closely with software developers to identify and implement improvements. Assist in the testing and deployment of new application features.
• User Training and Documentation – Conduct user training and create user manuals to enhance application usability. Document processes, procedures, and solutions to build a knowledge base for future reference.
• Coordinate with Other Departments – Coordinate with IT and other departments to manage application updates and maintenance schedules. Gather and analyze user feedback to drive continuous improvement of application features and user experience.
• Maintain Software Licenses – Maintain inventory of software licenses and ensure compliance with licensing agreements.

Key Responsibilities

• Full-Stack Development: Build highly responsive client-side UIs using modern JavaScript frameworks (React) and develop robust backend services and microservices using Java and Spring Boot.
• Kubernetes Orchestration: Containerize full-stack components using Docker. Manage, deploy, and scale application workloads across GKE and VKS. Configure routing, internal ClusterIP / NodePort services, and external Load Balancers.
• API & Data Design: Design and document secure, high-performance RESTful APIs. Architect efficient data models for both relational (PostgreSQL/MySQL) and NoSQL databases.
• CI/CD Automation: Collaborate closely with DevOps teams to construct automated CI/CD pipelines for continuous testing, image scanning, and rapid deployment to multi-stage environments.
• Observability & Maintenance: Implement structural application monitoring, centralized logging, and health checks to ensure high availability, auto-scaling capabilities, and quick resolution of live-site incidents

• 10-12 years of experience in the areas of IT Applications and support
• Bachelor 4 year degree in Computer science or equivalent
• Technical Skills – Proficiency in Java, Springboot, Spring Cloud, Hybernate / JPA, Python, shell scripting, SQL and familiarity with database management systems (Postgres, MSSQL, Oracle, MySQL, MongoDB, Redis).
• Knowledge of Microservices, Event-driven architecture (Kafka/PubSub), REST APIs
• Knowledge of JavaScript (ES6+), React.js or Angular, HTML5, CSS3 technologies
• Experienced in Google Cloud Platform (GCP), GKE, VKS, Docker, Helm
• Knowledge of application support tools, techniques and methodologies.
• Experienced in Git, Jenkins / GitHub Actions, Maven or Gradle
• Knowledge of Integrating Anthropic API and advanced AI capabilities to expand platform functionality will be advantage
• Must be familiar software sales, provisioning, licensing and support
• Communication Skills – Excellent communication and interpersonal skills. Ability to interact effectively with end-users and other teams.
• Problem-Solving Skills - Strong analytical and troubleshooting skills. Ability to conduct root cause analysis and implement solutions- Technical knowledge in Windows & Linux environments
• Strong Technical knowledge in Unix/Linux server technologies and administration (Redhat /OEL/Rocky). Exposure to all the industry standard Linux operating systems is a plus.
• Troubleshoot such as application crashes, slow response times, and configuration errors. Provide level 3 support to resolve complex problems and ensure minimal downtime. Collaborate with other IT teams, such as Network, Linux and Application Development, to address issues that span multiple areas.
• Must be proficient in monitoring concepts, framework and tools
• Knowledge of ITIL framework and ITSM tools
• Knowledge of networking and other OS technologies is a plus
• Must be willing to support global workforce

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Job Overview

The Application Support Engineer is responsible for providing support to all customer facing Portal applications used by software and hardware business units of Broadcom. We are seeking a highly skilled Java Full Stack Developer with production-grade experience in cloud-native containerized architecture. In this role, working with our managed services partner you will design, develop, and maintain secure, enterprise-scale web applications from the user interface down to the backend infrastructure.

A critical component of this role involves containerizing microservices and managing deployments seamlessly across multi-cloud/hybrid Kubernetes platforms, specifically Google Kubernetes Engine (GKE) and VMware vSphere Kubernetes Service (VKS).

This role also involves troubleshooting, documenting issues, and collaborating with development & Infrastructure teams to enhance application performance ensuring that applications function effectively and meet business needs.