Senior Technical Program Manager, Multi-Product Operations

Remitly, Managua, Nicaragua

The role

Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products and services on the planet. Since 2011, we have been tirelessly delivering on our promises to immigrants sending their hard-earned money home. Today, we are reimagining international payments at scale and building new products to create deeper relationships with our customers and their loved ones across the globe. Join over 2,700 employees across 10 offices who are growing their careers while having a positive impact on people globally.

We are looking for a Senior Technical Program Manager to lead complex, cross functional programs across multiple products and operational functions. This role will bring structure, clarity, and execution discipline to high priority initiatives that span Product, Technology, Operations, Customer Support, Risk, Compliance, Data, and other partner teams.

All jobs

Senior Technical Program Manager, Multi-Product Operations

Remitly, Managua, Nicaragua

The role

What you need

Requirements

Lead complex, multi-product programs from strategy and planning through execution, launch, and ongoing optimization.
Build and maintain integrated program roadmaps across multiple teams, products, systems, and operational workstreams.
Translate business objectives into clear program strategies, milestones, success measures, and execution plans.
Partner closely with Product, Engineering, Operations, Customer Support, Data, Risk, Compliance, BPOs and other functions to align priorities and drive execution.
Establish strong program governance, including decision making frameworks, operating rhythms, status reporting, risk management, and escalation paths.
Identify cross functional dependencies, constraints, risks, and opportunities early and drive resolution.
Bring structure to ambiguous or highly complex problems and turn them into actionable plans.
Use data and business insights to evaluate progress, identify gaps, and drive continuous improvement.
Influence senior leaders and stakeholders through clear communication, strong judgment, and data driven recommendations.
Facilitate executive level discussions and ensure decisions are translated into clear actions and accountability.
Lead change management and adoption efforts for programs that impact customers, employees, systems, or operating models.
Establish mechanisms to ensure programs deliver measurable business, customer, operational, or financial outcomes.
Continuously improve program management practices, tools, and operating mechanisms across the organization.
Mentor and develop other program and operations leaders, helping build stronger program management capabilities across the organization.

What You’ll Bring

Significant experience leading complex, cross functional programs in a technology, operations, customer experience, fintech, financial services, or similarly complex environment.
A strong track record of taking ambiguous, high impact initiatives from strategy to execution.
Experience managing programs that span multiple products, teams, systems, or geographies.
Strong understanding of how technology, product, operations, and customer experience intersect.
Demonstrated ability to influence and align senior stakeholders across functions and organizational boundaries.
Strong program management fundamentals, including roadmapping, dependency management, risk management, prioritization, governance, and execution tracking.
Excellent analytical and problem solving skills, with the ability to use data to make decisions and tell a compelling story.
Exceptional written and verbal communication skills, including the ability to communicate complex topics simply to both technical and non technical audiences.
Strong executive presence and the ability to navigate competing priorities, ambiguity, and organizational complexity.
A bias toward action, with the ability to identify when decisions need to be made and drive them to closure.
Experience with program management, workflow, analytics, or collaboration tools such as Jira, Confluence, Workday, Asana, Smartsheet, or similar platforms.
Demonstrated ability to build scalable processes and operating mechanisms rather than relying on manual or one time solutions.
Experience driving process improvement, automation, AI enabled transformation, or operational transformation is needed.
Quantitative fluency in the metrics that govern servicing: CSAT, repeat contact rate, contact rate, handle time, containment, and back-office volumes.

Senior Technical Program Manager, Multi-Product Operations

The role

Senior Technical Program Manager, Multi-Product Operations

The role

What you will do

What you need

Requirements

What You’ll Bring

Nice to have

Pay and benefits

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