Platform Infrastructure Engineer

• Design, manage, and support IT systems within a hybrid-cloud architecture; engineer, maintain, and protect Windows and macOS devices to ensure a secure, reliable, and optimized endpoint environment.
• Plan and execute projects and related requests that support department initiatives; collaborate on best practices, standards, and processes for the design and administration of systems and solutions within a weekly sprint framework.
• Safeguard the security, integrity, and confidentiality of systems and data; support compliance initiatives including gathering evidence for certification audits and adhering to Hyland's Information Systems Security Policy.
• Troubleshoot and resolve issues across managed environments; perform problem-solving, root-cause, and post-mortem analyses to drive process improvements and prevent recurrence.
• Document the design, operation, and procedures of implemented solutions and technology platforms; compose internal training materials and conduct training sessions where applicable.
• Serve as an escalation point for system and user requests; identify areas for improvement and implement enhancements to existing systems and solutions to increase overall efficiency across the enterprise.

Role Essentials

You'll need these skills to hit the ground running

• More than five years of experience as a Systems Administrator in a Windows environment, with more than two years of hands-on experience with Microsoft Intune, Jamf Pro, or a similar endpoint management platform.
• Experience with Microsoft Configuration Manager (formerly SCCM) and Microsoft Defender for Endpoint, with demonstrated ability to manage device security, software deployment, and patch management at enterprise scale.
• Experience with scripting and application deployment packaging, with familiarity or experience with Windows Autopatch (Windows Update for Business) and public cloud solutions.
• Strong oral and written communication skills with effective analytical and problem-solving abilities; strong customer service orientation with a demonstrated ability to write concise, logical, and grammatically correct documentation.
• Strong attention to detail with proven troubleshooting skills and the ability to perform root-cause and post-mortem analyses to drive meaningful process improvements in a fast-paced, sprint-based engineering environment.

📍 Brazil | 🌐 Remote | CLT

• Microsoft Intune & Microsoft Configuration Manager (SCCM)
• Microsoft Defender for Endpoint
• Jamf Pro
• Windows Autopatch (Windows Update for Business)

• Familiarity or hands-on experience with macOS and Jamf Pro for device management, provisioning, and security control implementation in an enterprise environment.
• Experience working within a hybrid-cloud architecture, supporting endpoint management solutions across both on-premises and cloud-based infrastructure.
• Demonstrated ability to plan and independently execute projects in a sprint-based team environment, with experience supporting department initiatives from design through delivery.
• Experience supporting compliance initiatives, including evidence gathering for certification audits and adherence to corporate information security policies and practices.
• Bachelor's degree or equivalent combination of education and experience sufficient to successfully perform the principal duties of the role.

Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. © Hyland. All rights reserved. Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.

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Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work. The #HylandLife hashtag encompasses our employee-centric culture.

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