Human-Centered Design Specialist IV - UI/UX

• Bachelor's degree in Human-Centered Design, User Experience Design, Interaction Design, Graphic Design, Human-Computer Interaction, Information Design, Psychology, or a related field.
• 5-7+ years of professional experience in UI/UX, product design, HCD, interaction design, or a related discipline.
• Demonstrated experience designing digital products from early concept through prototype and development handoff.
• Strong proficiency with Figma or comparable modern UI/UX design and prototyping tools.
• Demonstrated experience developing user flows, wireframes, interactive prototypes, and polished interface designs.
• Strong understanding of information architecture, interaction design, visual hierarchy, usability, and user-centered design principles.
• Experience conducting or participating in user research and usability testing.
• Ability to translate research findings and complex requirements into intuitive user experiences.
• Knowledge of Section 508, WCAG, accessibility, and inclusive-design practices.
• Strong written, verbal, presentation, and facilitation skills.
• Ability to independently organize and prioritize design work across multiple activities.
• Ability to work effectively with both technical and non-technical stakeholders.
• Ability to obtain and maintain a government clearance.

• Master's degree in Human-Centered Design, Human-Computer Interaction, UX Design, Interaction Design, or a related field.
• Portfolio demonstrating UI/UX design, research-informed design decisions, user flows, wireframes, prototypes, design systems, or shipped digital experiences.
• Experience designing for federal government, healthcare, public-sector, or enterprise environments.
• Prior experience supporting VA or VHA programs.
• Experience designing dashboards, complex workflows, enterprise applications, or data-rich experiences.
• Experience creating or contributing to design systems and reusable component libraries.
• Familiarity with Microsoft Power Platform, SharePoint, Power BI, or Microsoft 365 environments.
• Experience with Agile, Lean UX, Design Thinking, or iterative product development.
• Relevant UX, accessibility, HCD, or Agile certifications.

Target salary range: $100,000 - $130,000.

• Design intuitive, effective, and visually cohesive user experiences for digital products supporting VA programs and stakeholders.
• Translate research findings, business requirements, user needs, and technical requirements into clear design concepts.
• Develop user flows, task flows, information architectures, navigation models, wireframes, interface designs, and interactive prototypes.
• Create low- through high-fidelity designs that enable stakeholders to experience and evaluate concepts before development.
• Design interface components, interaction patterns, layouts, forms, dashboards, workflows, and data-rich experiences.
• Establish and apply consistent visual and interaction patterns across digital products.
• Contribute to design systems, component libraries, UX standards, and reusable design assets where appropriate.
• Prepare clear developer handoff documentation and collaborate with technical teams during implementation.
• Participate in design reviews and provide design guidance as solutions move from prototype through development.

• Conduct stakeholder interviews, user interviews, workshops, usability studies, and other HCD discovery activities.
• Help stakeholders articulate user goals, needs, frustrations, behaviors, workflows, and desired outcomes.
• Synthesize qualitative research into findings, themes, personas, user journeys, experience maps, design principles, and recommendations.
• Connect research findings directly to UI/UX design decisions.
• Develop and test design hypotheses through prototypes and iterative user feedback.
• Facilitate usability testing and translate test results into prioritized design improvements.

• Apply Section 508, WCAG, and inclusive-design requirements to digital experiences.
• Design for users with different abilities, levels of digital proficiency, roles, and operating environments.
• Incorporate accessibility considerations into navigation, forms, visual hierarchy, content presentation, interaction patterns, and prototypes.
• Collaborate with technical teams to address accessibility early rather than treating compliance as a final-stage review.

• Support development of Magnify Reports, the formal HCD deliverable associated with each SBIR contract.
• Provide research findings, personas, journey maps, visualizations, prototype concepts, user feedback, and design recommendations for inclusion in formal HCD documentation.
• Develop polished visual artifacts and presentations to communicate findings and proposed experiences to client and internal stakeholders.
• Clearly document design rationale and trace significant design decisions back to user research or validated requirements.

• Facilitate design sessions, co-design workshops, prototype reviews, and usability-testing sessions.
• Present design concepts and explain design decisions to technical and non-technical stakeholders.
• Collaborate closely with HCD researchers, technical designers, developers, analysts, product owners, healthcare subject matter experts, and program leadership.
• Balance user needs, business requirements, accessibility considerations, and technical constraints when developing solutions.
• Participate in Agile ceremonies and integrate UX activities into iterative delivery cycles.
• Participate actively in LMI's HCD community of practice by sharing tools, templates, patterns, techniques, and lessons learned.