Responsibilities
Position Overview:We are seeking a Senior UX Designer with a strong background in Human-Centered Design (HCD) and User Experience (UX) to join our team. This role will be instrumental in developing innovative, user-friendly solutions that elevate customer experiences across digital and non-digital platforms. As part of a collaborative, cross-functional environment, you will work closely with developers, product managers, researchers, and stakeholders to integrate UX best practices throughout the entire project lifecycle.
Success in this position requires a deep understanding of agile workflows and a focus on aligning designs with evolving customer needs to create impactful, sustainable outcomes.
Key Responsibilities
- User Experience Design and Implementation:
- Lead the design of intuitive products and services that prioritize usability and accessibility.
- Create wireframes, prototypes, and user flows aligned with HCD principles.
- Ensure all designs meet Section 508 accessibility requirements and adhere to CDC branding standards.
- Cross-Functional Collaboration:
- Partner with developers, product managers, researchers, and stakeholders to incorporate feedback and improve designs.
- Integrate customer insights from research into the design process.
- Work with 508 compliance teams to ensure designs meet accessibility standards.
- Agile Development and Project Management:
- Participate actively in sprint planning, reviews, and retrospectives within agile frameworks.
- Manage design-related tasks in project backlogs and contribute to prioritization.
- Deliver prototypes and design increments that align with sprint timelines.
- Training, Mentorship, and Capacity Building:
- Develop templates, guidelines, and materials to enhance UX and HCD capabilities.
- Mentor junior designers and support team members in adopting UX best practices.
- Facilitate workshops and coaching sessions to foster a user-centered design culture.
- Documentation and Reporting:
- Maintain detailed documentation of design decisions, processes, and outcomes.
- Prepare reports and presentations to communicate strategies and results.
- Provide progress updates during sprints, including usability testing insights.
- Performance Measurement and Continuous Improvement:
- Collaborate with the CX team to establish KPIs for UX performance.
- Monitor design effectiveness and recommend iterative improvements.
- Conduct design audits and retrospectives to identify areas for growth.