Front End Department Lead

Careers Ruralking, Knoxville, TN

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The role

Overview

What you need

What We're Looking For

3+ years of retail cashier, front-end, or supervisory experience preferred, or equivalent education and experience.
Strong cash-handling, math, organizational, and attention-to-detail skills.
Strong leadership, communication, customer service, and problem-solving skills.
Ability to identify errors and maintain accurate records.
Ability to use POS systems, Microsoft Office, and other retail technology.
Ability to work a 40-hour week with varied days, evenings, nights, weekends, and holidays.

Physical Requirements

Ability to sit or stand for extended periods.
Ability to lift, push, and/or pull 30 pounds repetitively and 31–50 pounds intermittently.
Ability to navigate all areas of the store.
Ability to communicate effectively with customers and associates.
Close vision required for computer-related activities.

Why Join Rural King?

Build valuable leadership and retail operations skills while working in a fast-paced, customer-focused environment.

When you join our team, you'll enjoy

Competitive pay
Medical, dental, and vision insurance
Paid time off and paid holidays
401(k) with company match
Associate discounts
Training and professional development
Career opportunities with a company that promotes from within
A collaborative, team-focused work environment

Build Your Career with Rural King

Rural King is seeking a Front End Department Lead to oversee front-end operations, support cashiers, and provide an efficient, positive customer experience.

Related Job Titles

Front End Department Lead • Front End Lead • Front End Supervisor • Front End Coordinator • Head Cashier • Customer Service Lead • Lead Cashier

Front End Operations

Lead, train, and support front-end associates in daily operations.
Oversee cashier and customer service desk transactions, including returns, exchanges, layaways, price disputes, and tax-exempt purchases.
Manage cash handling, bank deposits, safe audits, layaway audits, and cash shortage research.
Support registers as needed and educate associates on company programs, including loyalty, RK Visa, and RK Plus Protection Plan.
Maintain front-end displays, supplies, popcorn, coffee stations, and other customer-facing areas.
Follow loss-prevention procedures, including EAS deactivation and shrink awareness.

BOPIS & Customer Support

Oversee BOPIS fulfillment, customer pickups, and weekly audits, including orders beyond the 14-day pickup window.
Assist customers with load outs, product questions, phone calls, and other front-end needs.
Coordinate with other departments to resolve customer needs and maintain efficient operations.

Store & Team Support

Communicate policies and expectations clearly and participate in cross-training and required training.
Support other store operations and perform duties as assigned.
Demonstrate Rural King’s values of People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.

Pay and benefits

Exact compensation determined by factors such as geographic location, education, certifications, experience, job level, shift, and organizational needs. Eligible associates may also receive overtime pay in compliance with applicable laws.

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Legal notes

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Read the job posting on the Careers Ruralking site

Source: the Careers Ruralking iCIMS careers site. We last checked this job 2 days ago. We first saw it 5 days ago. A job on a job board does not always mean that the team interviews people now. We found this job board in a public list. We did not yet compare it with the careers page of the company.