CyberArk PAM & EPM Senior Engineer Assistant Manager

• Administer and support CyberArk Privilege Cloud (PAM) and Endpoint Privilege Manager (EPM) platforms, including account onboarding, password management, session monitoring, and policy administration.
• Manage CyberArk components such as PVWA, CPM, PSM, PSMP, CCP, Safes, Platforms, and EPM policies, rules, application control, and privilege elevation configurations.
• Support privileged account lifecycle management across Windows, Linux, Cloud, and Application environments.
• Monitor platform health, performance, operational metrics, and ensure service reliability.
• Provide L2/L3 technical support, troubleshoot incidents, perform root cause analysis, and support Incident, Change, and Problem Management processes.
• Drive privileged access governance and least-privilege initiatives to strengthen security controls and reduce privileged access risks.
• Support audit, compliance, risk management, and security assessment activities by maintaining required evidence and documentation.
• Develop and maintain automation solutions using PowerShell, REST APIs, and scripting tools to improve operational efficiency.
• Support integrations with Active Directory, Entra ID, ServiceNow, SIEM, Azure, AWS, and GCP platforms.
• Participate in platform upgrades, onboarding projects, M&A integrations, and continuous service improvement initiatives.
• Maintain runbooks, SOPs, KB articles, operational documentation, governance dashboards, and KPI reporting.
• Collaborate with Security, IAM, Infrastructure, Cloud, and Application teams to enhance PAM and EPM services and drive security-focused improvements.

• Preferred Certifications

o CyberArk Defender/Sentry

o CyberArk Certified Delivery Engineer (CDE) – Privilege Cloud

o CyberArk Defender – EPM

o ITIL Foundation (Good to have)

Preferred Experience

o CyberArk Privilege Cloud SaaS Administration and Support

o CyberArk EPM Policy Administration and Endpoint Onboarding

o Privileged Account Lifecycle Management

o Password Vault and Session Management Operations

o Global Service Operations and Support Models

• CyberArk Endpoint Privilege Manager (EPM)
• Active Directory, Entra ID, Azure
• ServiceNow
• PowerShell, REST APIs