CyberArk PAM & EPM Lead

• Lead administration and support of CyberArk Privilege Cloud and EPM platforms.
• Manage Safes, Platforms, CPM, PSM, PSMP, CCP, and privileged account onboarding.
• Design and maintain EPM policies, Sets, Rules, Application Control, and Privilege Elevation policies.
• Manage endpoint onboarding, agent deployment, policy tuning, and exception handling.
• Drive password management, session monitoring, and privileged access governance.
• Troubleshoot PAM and EPM platform issues and act as L3/L4 escalation point.
• Develop automation using PowerShell, REST APIs, and Python.
• Integrate CyberArk with Active Directory, Entra ID, ServiceNow, SIEM, Azure, AWS, and GCP.
• Lead PAM/EPM implementation, upgrades, M&A integrations, and operational improvements.
• Review, tune, and optimize EPM policies to reduce false positives and user impact.
• Maintain runbooks, SOPs, KB articles, compliance evidence, and audit documentation.
• Mentor engineers and support service maturity, reporting, and governance activities..

Skills

• English Level B2+
• CyberArk Privilege Cloud (Identity Administration,PVWA, CPM, PSM, PSMP, CCP)
• CyberArk Endpoint Privilege Manager (EPM)
• Active Directory, Entra ID, Azure
• ServiceNow
• PowerShell, REST APIs
• Windows & Linux Administration
• Incident, Change, and Problem Management

Education / Professional Experience/ Qualifications

• Preferred Certifications

o CyberArk Sentry / Certified Delivery Engineer ( CDE – Privilege Cloud , CDE – EPM )

• Preferred Experience

o Privilege Cloud SaaS Operations

o EPM Policy Design & Administration

o PAM/EPM M&A Integrations

o Automation & Reporting

o Global Support and Governance Models