Systems Engineer Lead

• Lead the day-to-day work of the systems and cloud engineering team, assigning and prioritizing tickets, changes, and projects across Sr./Jr. System & Cloud Engineers and Database Administrators.
• Provide hands-on senior-level engineering support for complex server, virtualization, storage, and cloud issues that require escalation beyond Tier 2/3.
• Partner with the Cloud/Infrastructure Architect to implement data center and cloud designs, standards, and capacity plans across the managed server and database estate.
• Own server and database capacity management, monitoring headroom against the account's volume/growth model and recommending scaling actions.
• Oversee patch management and vulnerability remediation for the server estate, coordinating with the NOC's patching team (NOC Analyst Sr.) and Security.
• Lead identity and access management (IAM), middleware, and cross-platform server operations coverage across the team.
• Coordinate database administration oversight, ensuring performance, backup/recovery, and availability standards are met across managed databases.
• Serve as an escalation point for major systems/cloud incidents, driving root cause analysis and remediation.
• Support data center and cloud migration, consolidation, or transition projects, including planning and execution oversight.
• Mentor and develop System & Cloud Engineer Sr./Jr. staff and Database Administrators, including onboarding to the client environment and ongoing technical skill-building.
• Maintain accurate documentation of the server, cloud, and database architecture as it evolves.
• Ensure compliance with client and Auxis security and change management policies across the managed systems estate.

What You’ll Bring

• 5+ years of hands-on experience in Systems Engineering, Cloud Infrastructure, or a related field, including 2+ years in a Lead or supervisory role.
• Strong experience managing enterprise server environments, including Windows Server and/or Linux.
• Hands-on experience with virtualization technologies, such as VMware or Hyper-V, and cloud platforms such as Azure or AWS.
• Solid understanding of storage, backup and recovery, and disaster recovery concepts and technologies.
• Experience supporting multi-country or multi-region infrastructure environments.
• Strong troubleshooting and root-cause analysis skills, with the ability to resolve complex cross-platform issues.
• Solid understanding of ITIL change and incident management processes.
• Strong verbal and written communication skills in English, with the ability to work effectively with technical and business stakeholders.
• Experience providing technical leadership, mentoring, and guidance to engineering teams.

Technical Skills & Tools

• Windows Server and/or Linux
• VMware, Hyper-V, and other virtualization technologies
• Microsoft Azure and/or AWS
• Storage, backup, recovery, and disaster recovery solutions
• SQL Server, Oracle, or similar database platforms
• IAM and middleware technologies
• ServiceNow, SolarWinds, or equivalent ITSM and monitoring platforms.

• Microsoft or cloud certification, such as Azure Administrator, Azure Solutions Architect, or AWS Solutions Architect.
• Experience with database platforms, including SQL Server, Oracle, or similar technologies.
• Experience with middleware and Identity and Access Management (IAM) platforms.
• Experience working in a managed services or outsourced IT environment supporting enterprise clients.
• Bilingual English/Spanish or English/Portuguese.
• ITIL Foundation certification.