Requirements Gathering & Systems Analysis
- Partner with stakeholders (IT, business teams, and vendors) to gather, analyze, and document requirements.
- Translate business needs into scalable ServiceNow solutions using standard platform capabilities.
- Conduct systems analysis, including process mapping, gap analysis, and solution design.
- Provide recommendations to improve workflows, automation, and service delivery while minimizing deviations from standard functionality.
Required Skills & Experience
- 5–7 years of hands-on experience in ServiceNow development and configuration (JavaScript, Glide API, Flow Designer).
- Strong expertise in ITSM modules (Incident, Problem, Change, Request, Service Catalog).
- Hands-on experience developing and maintaining Service Catalog items (forms, workflows, approvals) and familiarity with Employee Center / Service Portal page design, UI Builder, portal widgets.
- Strong expertise with Performance Analytics, dashboards, and reporting, including deep understanding of the underlying ServiceNow database tables and data.
- Experience in requirements gathering, systems analysis, and solution design.
- Working knowledge of CMDB, including familiarity with discovery, service mapping, and the CSDM data model.
- Experience with integrations (REST, SOAP, MID Server).
- Strong understanding and experience applying best practices in instance health monitoring and platform security.
- Solid understanding of ITIL processes and service management frameworks.
- Demonstrated ability to deliver solutions using standard platform capabilities and best practices.
- Strong analytical, problem-solving, and communication skills.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- ServiceNow Certified System Administrator (CSA) required.
- ServiceNow Certified Application Developer (CAD) or ITSM certification is a plus.
Company Description
Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance.
Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.