Senior Manager, Site Reliability Engineering

What you'll do

As Docusign transitions to a global, AI-powered Intelligent Agreement Management (IAM) platform, our infrastructure must be as innovative as our products. We are seeking a Senior Manager of SRE who operates with a Customer-First mindset and a strong sense of operational ownership. You will lead a high-performing team of SREs to evolve our reliability practices into a modern, engineering-first operation. You will drive the delivery of world-class reliability tools used internally by Docusign’s engineering teams to provide unprecedented transparency and trust in our platform.

This position is a people manager role reporting to the Director, Site Reliability Engineering.

Responsibility

• Drive the day-to-day reliability, availability, and performance of Docusign’s global platform. You will ensure your team proactively monitors and maintains a resilient infrastructure that protects the customer experience
• Lead engineering teams in developing and maintaining reliability tools, automation, and APIs used internally to accelerate developer velocity and support platform trust
• Manage, mentor, and grow a team of SREs, including Senior and Staff-level engineers. Foster a culture of continuous learning, psychological safety, and technical excellence
• Partner with product and dev teams to implement and monitor "Error Budgets" and SLOs. You understand that seconds of latency affect signers and downtime blocks business deals, and you advocate for the user in engineering discussions
• Implement and champion the adoption of the Internal Developer Platform (IDP), making it seamless for our 2,000+ developers to build reliable services by default
• Collaborate closely with Product, Engineering, Compliance to ensure operational alignment and smooth project delivery
• Shift the team from reactive incident response to predictive mitigation by implementing Chaos Engineering practices and automated self-healing mechanisms

Job Designation

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

• Experience managing enterprise-grade container orchestration using Kubernetes (specifically Azure Kubernetes Service/AKS)
• Experience contributing to or implementing Internal Developer Platforms (IDPs) that boost developer velocity and autonomy
• Familiarity with infrastructure supporting AI/LLM workloads or predictive data pipelines
• Hands-on experience with public cloud ecosystems (specifically Azure) and multi-region architectures

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $186,100.00 - $300,550.00 base salary

Illinois, Colorado, Massachusetts and Minnesota: $178,900.00 - $252,700.00 base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $178,900.00 - $262,825.00 base salary

Washington DC: $186,100.00 - $262,825.00 base salary

Ohio: $157,100.00 - $221,900.00 base salary

• 10+ years of experience in Infrastructure, SRE, or Software Engineering, with a minimum of 4 years of experience directly managing engineering teams in a high-scale SaaS environment
• Experience guiding teams that build tools and automation, viewing infrastructure as code and internal developers as your primary users
• Experience managing complex technical projects, handling incident management efficiently, and driving systems to higher standards of uptime
• Experience making technical priority decisions based on user impact and translating technical metrics into customer trust
• Experience solving modern operational problems with software automation
• Experience with modern programming languages (such as Go or Python) to review code, guide architecture, and lead automation efforts

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

Accommodation

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Company Overview

Docusign brings agreements to life. More than 1.8 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.

Using the Docusign AI-native IAM platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).