Required Education:Bachelor's DegreeRequired Experience:2+ years Hands-on experience supporting SaaS applications, system administration, CRMs, or database environments within an administrative unit or departmental setting. Demonstrated understanding of technical troubleshooting, issue escalation, and secure data handling.Preferred Experience:3+ years Experience in a higher education environment, specifically within Admissions, Registrar, or Enrollment Management operations.Required Skills, Knowledge and Abilities:Basic understanding of system administration, database maintenance, and data integrations.
Strong attention to detail, analytical mindset, and organizational skills. Ability to follow strict data privacy, security, and access control protocols. Clear verbal and written communication skills to collaborate effectively with technical and non-technical stakeholders.Preferred Skills, Knowledge and Abilities:Familiarity with Technolutions Slate and higher education Student Information Systems (e.g., PeopleSoft, Banner). Basic understanding of data exchange protocols (APIs, flat-file transfers, SFTP) and error log analysis.
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