- Bachelor’s degree in Engineering, Science, or related field.
- 3-5 years of experience in product ownership, program management, knowledge management, technical support, field service, or related technical roles.
- Experience working within global service, customer-facing, or field service organizations strongly preferred.
- Experience with digital products, AI-enabled solutions, or knowledge platforms, including the ability to translate user and business needs into product requirements.
- Strong understanding of Service operations, customer workflows, and opportunities to improve outcomes through digital and AI capabilities.
- Excellent leadership, communication, and stakeholder management skills, with the ability to influence without direct authority and drive cross-functional alignment.
- Proven ability to manage complex initiatives, balance competing priorities, and deliver results in a fast-paced environment.
- Customer-focused mindset with a passion for solving real business problems and delivering scalable solutions for customers, field teams, and the Service business.
Company Description
Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance.
Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.