Product Manager - Agent Experience (Fluency in French & English required)
Kaluza, London, UK +1
What you will do
- Own the Roadmap: Lead the end-to-end strategy for Kaluza Agent Experience (KAE) within the European market—grounded in global product goals but sharpened by local client needs and agent behaviors. Driving core operational metrics (AHT, FCR, CSAT, AI adoption, onboarding)ensuring capabilities improve agent/customer outcomes.